There’s a great level of customer service. It’s personal, human, helpful, and resourceful.
There’s a basic level of customer service. It’s quick, some times robotic, a bit repetitive, not always helpful.
And then there’s a shitty level of being human. It’s arrogant, pointless, definitive, and unaccountable.
People will only remember the first and the third. Up to you where you want to be.