The very same title kept me from reading How to win friends and influence people by Dale Carnagie for a long time. The idea that friends can be won and people influenced was something I just could not digest. People (and friends alike) would love me not because of some weird subterfuge, but certainly because … Continue reading How to win friends and influence people
The inability to listen. The idea that by interrupting and telling your story people will be amazed. The practice of segmenting into hundreds of small niches to feed them whatever they want today. The ideas of optimization, hacking, ranking, fans and followers. The belief that data is better than interactions. The effort to second-guess needs … Continue reading What marketing is not
Feedback is important, and as I wrote before the only thing to say when we get it is "thank you". Yet, we should not fall into the trap of taking action on every piece of feedback we get. Feedback is about the person who is giving it much more than it is about the person who … Continue reading When does feedback matters?
"After all I've done for you" is something we say in the heat of the moment. And of course, it is a poor argument, a petty way to make the other feel guilty for something they have done. Giving is not measurable and should never be treated like putting money in the bank. It's not … Continue reading No strings attached
If you got something that bothers you, and you would like to complain with your friends, colleagues, boss, partner. First, consider the following questions. Is there anything I can do about it? Can I think of a way to make it better? Can I contribute to the discussion to come up with a solution? If … Continue reading Complaints
Had an interesting conversation with a colleague today, that quickly turned into a topic that I consider very important nowadays. For our personal life, for our professional life, for our life as human beings walking on the World. I feel the public discourse is flattening to a very dangerous extent. It's not only a matter … Continue reading Be the one who moves and turns
In Vietnam, the Vietnam War is known as the American War. We can spend time trying to explain others that our worldview is correct and theirs is wrong. Perhaps eventually, exhausted, they will agree. And yet, that will not change the way they view things. What we can more efficiently invest resources on, instead, is … Continue reading Perspectives