You need to establish a relationship with the people you are serving, and ask them how you are doing often. Of course, this means you might not like what they have to say, your customer satisfaction score might be low, you will have to work harder, and perhaps eventually you will have to change quite … Continue reading It’s not you asking
We are not in control. We do not know how we got there, we do not know how long it will last, we do not know who will come next, we do not know if our work will be appreciated tomorrow, we do not know if the people we serve will find someone else who … Continue reading In control
If all you give your employees are tasks, you can certainly expect them to execute them, perhaps even a bit before the deadline and with a little less resources than originally planned, sometimes with some more effort than it would normally require. Expectations, though, should not be extended to the quality of their work (it … Continue reading Delivery
How many tabs do you have open in your browser? How many emails do you keep unread? How many apps do you have on your mobile? How many books and articles on your "want to read" list? In today's world, full of information and distraction, we have the tools to keep things in a sort … Continue reading Deferring
The more words you use to describe what you do, the less the chances it's going to be relevant for the person you are introducing it to. We got used to jargon, adverbs, adjectives, buzz words, complex sentences, convoluted paragraphs, confusing language tricks and zero substance. Our brain is trained to disconnect as soon as … Continue reading Get to their point
What if you would become an expert in things those you seek to serve are interested in? What if, instead of 20 blog posts a month you would write only one this time around? And then the next month. And the next. And the next. What if you would have the time to thouroughly research … Continue reading How would you feel?
Do you ever bother to openly ask? A team member, what they would like to work on. A customer, how they will be using your product. A user, what topic would they be happy receiving content about. Your partner, how would they feel if something would happen. Your boss, what's keeping them up at night. … Continue reading Openly ask