Tag: customer experience

Early stage marketing

FabrizioLeave a comment

If you are a start-up, with a single product, and you sell to other businesses, then product marketing is basically the foundation of your whole go-to-market.

The way you talk about the product, the way you differentiate from other alternatives, the unique point of view that makes you worth considering, the material you need to go out there and influence people, the knowledge of you target customer and of their pains.

Perhaps you can’t afford a product marketer. But make sure that whoever is doing marketing will focus on those things for at least 80% of their time. It will pay off.

Connecting the dots

FabrizioLeave a comment

See the opportunities to connect the dots.

A colleague might be working on a project that is related to the work a person in a different department is doing.

Your campaign’s results might be an important learning for those who come after you.

The feature that is ready to be released might be a fantastic opportunity to create new content about your key differentiator.

The outcome of a workshop organised by the management team might be relevant to share with your external partners, so they can also see what your company is about.

The point is that most of the things that are achieved in a business do not end there. They open up new opportunities, they are linked to other initiatives, they can be repurposed in various circumstances. That’s why auditing what is happening at any given time is much more important than pursuing something new.

Connect the dots

FabrizioLeave a comment

Are the numbers you track the numbers that matter? Do they tell the story of a success, of your success, or of someone else’s success?

These days, measuring is very easy. You can track basically every progress, every little step, every achievement, every moment. But are those the numbers that take you in the direction you have chosen?

Sometimes we celebrate because we feel we are connecting the dots, but the final image was drawn by somebody else. Be mindful if that is the case.

One plus one does not equal sale

FabrizioLeave a comment

In the past four years, I have only replied to four cold outreach from sales or business development reps.

In two cases, I already knew the company. Their brand was so popular in my circle that I was just seeking an opportunity to work with them. When the sales reps reached out, I was sold already. I booked a meeting, and from there on it was just a matter of how.

In one case, the sales rep really put work and effort at personalising the outreach. I did exchange some emails with them, and the whole thing turned into a deal with another side of the organisation a few months later.

In one case, there was an offer for a €125 Amazon voucher to attend a demo. I did reply, the thing got too complex, and since I had absolutely no interest in the tool they were selling, I gave up easily and with a smile on my face.

I can’t say how many others I have gotten, but they all went to the trash bin or ended up accompanying some pungent posts on social media.

And yet, there is people that still believe that one plus one equals sale.

Right there

FabrizioLeave a comment

The internet is full of messages that try to get someone’s attention to direct it somewhere else.

Banners that link to a landing page.

Welcome emails that link to three video tutorials.

Social media posts that refer to a comment that links to a blog article.

CTA buttons that link to a short form that links to a longer form that links to a privacy policy.

It is tiring, frustrating, and there is a huge opportunity to actually deliver the value you have to deliver right where your audience’s attention is.