Change is hard, complaining is easy.

That’s why we default to the latter when things get tough. For as much as we are unsatisfied with the current situation, it is a situation we know, we are familiar with, we understand. By complaining, we keep it under some sort of control and we normalize it.

Complaining is not bad per se. It can help us look inside and understand what it is we do not like. Of course, the problem starts when complaining becomes a constant state. We complain about work, the boss, about our relationships, the kids, our friends, our family, the government. That’s when we need to find the courage to get out of the comfortable spiral and actually do change.

It usually goes, change yourself first, then try to change the situation.

Not the other way around.

On board

When you create something, some will not like it.

When you share an idea, some will find it impractical.

When you launch a project, some will say it will never work.

When you have a solution, some will argue it’s not the right one.

When you find a problem, some will say they can live with it.

Of course, the point has never been to have everybody agree. The point is doing something that feels right, and doing it consistently and continuously enough, so that others can find it and come on board.

The sense of style

We are social. And we are used to communicate through speaking. We talk to those we know, we catch hints on their understanding, we monitor their behaviour, their eyes, their face, their expression. We are asked to clarify when something is not clear, and we can then continue.

With writing, though, everything is more complicated. The reader exists only in our imagination. And to ensure that communication actually happens, we need to take some extra care.

It is not about following a list of rules and directives.

It is about having a good understanding of the make-believe world in which we pretend to communicate.

To achieve such understanding, classic style can be helpful.

The guiding metaphor of classic style is seeing the world. The writer can see something that the reader has not yet noticed, and he orients the reader’s gaze so that she can see it for herself. The purpose of writing is presentation, and its motive is disinterested truth. It succeeds when it aligns language with the truth, the proof of success being clarity and simplicity. The truth can be known, and is not the same as the language that reveals it; prose is a window onto the world. The writer knows the truth before putting it into words; he is not using the occasion of writing to sort out what he thinks. Nor does the writer of classic prose have to argue for the truth; he just needs to present it.

Steven Pinker, The Sense of Style

Classic style makes the reader feel like a genius. The goal is to make it seem as if the writer’s thoughts were fully formed before they were put into words.

Classic style is about:

  • Cutting an argument to its essentials;
  • Narrating it in an orderly sequence;
  • Illustrating it with analogies that are both familiar and accurate.

This is made more difficult by the curse of knowledge, and particularly by chunking – when we put together ideas and concepts so that they are easier to memorize -, and by functional fixity – the more we become familiar with something, the less we think about what it looks like and what it is made of.

As writers, we need to assume that the reader does not know.

We are primates, with a third of our brains dedicated to vision, and large swaths devoted to touch, hearing, motion, and space. For us to go from “I think I understand” to “I understand,” we need to see the sights and feel the motions. Many experiments have shown that readers understand and remember material far better when it is expressed in concrete language that allows them to form visual images.

Steven Pinker, The Sense of Style

There are things we can do to become better writers.

  • Reading is the essence of good writing, and we should take the habit of lingering over good writing when we find it – what makes it so good and memorable?
  • Have somebody, possibly from your audience, read what you wrote.
  • Read what you wrote out loud.
  • Re-read what you wrote after some time has passed.
  • Think in syntax trees to spot errors.
  • Prefer right-branching to left-branching or center embedded construction
    • Right-branching – In Sophocles’ play, Oedipus married his mother.
    • Left-branching – Admitted Olympic skater Nancy Kerrigan attacker Brian Sean Griffith dies.
    • Center-embedded construction – The view that beating a third-rate Serbian military that for the third time in a decade is brutally targeting civilians is hardly worth the effort is not based on a lack of understanding of what is occurring on the ground.
  • Before adding something to a sentence, make sure that what comes first is clear – keeping sentences open for too long puts a strain on the reader. Also, save the heaviest for last (topic, then comment; given, then new).
  • Use similar sentence structures to make it easier for the reader – e.g., avoid changing the subject from one sentence to the other, or going from active to passive voice.
  • Ensure coherence throughout the text by
    • introducing the topic early;
    • stating the point (what you are trying to accomplish) early;
    • using indefinite (e.g., an Englishman) first, then definite (e.g., the Englishman, him, he) to refer to the same;
    • using the same form to refer to the same thing – being mindful of avoiding too much repetition;
    • connecting ideas and thoughts with examples, explanations, sequences, causes, effects.
  • Look things up, as memory is fallible.
  • Have sound arguments, that can easily be verifiable independently by the reader.
  • Don’t confuse an anecdote or personal experience with the state of the world.
  • Be mindful of false dichotomies.
  • Understand that disagreement and criticism are ok, and it is not the role of the writer to prove everybody wrong, or lazy, or stupid, or motivated by the wrong values and principles.
The Sense of Style, by Steven Pinker

The more, the less

The more people are asked to give opinions on a project, the more urgent it is and the less important it is.

The more people are cc’ed in an email thread, the more urgent it is and the less important it is.

The more reviews and approvals a piece of work needs, the more urgent it is and the less important it is.

The more involvement in a project from upper management and executive team, the more urgent it is and the less important it is.

The more a decision is changed (in a short span of time), the more urgent it is and the less important it is.

Urgent is about fear, uncertainty, stress, distraction, pretense.

Important is about strategy, focus, long-term, doing, control.

When something is important, set the stage and clear the way. If you are doing your job right, somebody will own it and see to it till the final step.