Lost and never found

A while back, I was asked to express the importance of taking a more customer-centric approach in messaging our product. The best thing I could think of was a slide with these. Seamless and secure collaboration.Simple upgrades at no charge.Connecting data from across the business.Automated business workflows.Cloud accelerated ECM.Security and compliance for all industries.Secure access … Continue reading Lost and never found

Never a good idea

It's never a good idea to decide what's better for the customer, for example by defaulting your new application to "launch on start". Even if that would supposedly improve their experience. Particularly if you are in the business of making their digital life safer and more controlled.