We are not in control. We do not know how we got there, we do not know how long it will last, we do not know who will come next, we do not know if our work will be appreciated tomorrow, we do not know if the people we serve will find someone else who … Continue reading In control
If all you give your employees are tasks, you can certainly expect them to execute them, perhaps even a bit before the deadline and with a little less resources than originally planned, sometimes with some more effort than it would normally require. Expectations, though, should not be extended to the quality of their work (it … Continue reading Delivery
How many tabs do you have open in your browser? How many emails do you keep unread? How many apps do you have on your mobile? How many books and articles on your "want to read" list? In today's world, full of information and distraction, we have the tools to keep things in a sort … Continue reading Deferring
What if you would become an expert in things those you seek to serve are interested in? What if, instead of 20 blog posts a month you would write only one this time around? And then the next month. And the next. And the next. What if you would have the time to thouroughly research … Continue reading How would you feel?
Do you ever bother to openly ask? A team member, what they would like to work on. A customer, how they will be using your product. A user, what topic would they be happy receiving content about. Your partner, how would they feel if something would happen. Your boss, what's keeping them up at night. … Continue reading Openly ask
Most rules have exceptions, yet you have got to set some rules for yourself you are not open to make exceptions to. Values are such rules. Consistency is everything when it comes to value. There's always going to be good reasons to deviate from the path you set for yourself, but it's sticking to it … Continue reading Values need consistency
When choosing someone for a task, make sure you clarify the reason why they've been chosen. You were the first one entering the door this morning. Everyone else is very busy at the moment. We've already purchased a license for you. I allocated the tasks so that everyone has a fair chance to show their … Continue reading Chosen