Safety in crisis

Three things to do in order to establish emotional and professional safety in a moment of crisis at work.

  1. Listen without the intention to say something, particularly when you are hearing you have done something people did not like.
  2. Prepare what you have to say and keep it consistent. Do not improvise, do not go off track, do not share the thought of the moment.
  3. Share your difficulties as they emerge, and be open in asking for help and praising the help received.

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