We all make promises. Sometimes we say we will do something, other it's just the mere fact that we are in a certain position that "promises" we will act in certain ways and not in others. Promises are extremely complicated. Once a promise is made, a pact is established. Nobody likes to be break pacts, … Continue reading Promises
If a customer (or a potential one) shows up with a request that is not in line with your procedures, processes, habits, or even product or service, the generous thing to do is to make an exception. If that requests gets asked more and more, than you have two options. Change your procedures, processes, habits, … Continue reading Exceptions and rules
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