I was enjoying some of the early Spring ("early" for Finnish standards) with my daugther yesterday, as she was playing on the trampoline. She was jumping amazingly, doing flips I had never seen her doing before. She was gaining confidence, until she miscalculated and slightly hit her head on the rubber surface of the trampoline. … Continue reading Out of fear
A while back, I have written about empathy and about how it is not something that comes natural to most people (me included). But what does empathy look like in practice? It is certainly not to feel sorrow for someone's issues. When we do, we tend to approach the relationship from a position of strength, … Continue reading The practice of empathy
When we say that trust needs to be earned, what we are really saying is that we are afraid and we want to maintain control over the situation. We are afraid because we do not know the other person, we have no history with them, we are unsure they can deliver as good a job … Continue reading Trust can be given
Three ways to start the good habit of trusting others, particularly if you are in a leadership role. Praise others' strengths. This is not about saying "good job" or "keep up the great work", but actually about taking time to identify things people do well and break those down with them. Why are they good? … Continue reading How to start trusting others
One of the most difficult thing when you are in charge is to understand when it's time to let go. With the best of conscious intentions, a leader in a growing company may inadvertently generate an endless number of "problems" in order to stay busy, feel needed, and defer the difficult work of figuring out … Continue reading Sit down and watch it grow
Feedback is important, and as I wrote before the only thing to say when we get it is "thank you". Yet, we should not fall into the trap of taking action on every piece of feedback we get. Feedback is about the person who is giving it much more than it is about the person who … Continue reading When does feedback matters?
We know what to do in most situations. We know that when we approach a potential customer, we should focus on their story, not on our. We know that when we plan which channels to use for our marketing tactics, we should be selective and carefully craft our messages. We know that culture eats strategy … Continue reading We know what to do