If you have not yet, now it is a very good time to reach out to your colleagues and team members and ask how they are doing and what they need. Perhaps initially this work-from-home-with-social-distancing-and-home-schooling-during-a-pandemic sounded like a nice turn of event, something that could help people refocus and companies reorganize e restrategize. More than … Continue reading Break
Whenever you make a decision, something is left behind. Not necessarily something bad. It might be a great idea, a wonderful opportunity, a majestic new era. The better the people around you, the better what is discarded will be. And yet, it needs to be this way, because there is no time, energy, resources, speed … Continue reading Subtractive
The things you say no to - and the things you say yes to as well of course - they signal what you care about. In the day to day, for most things, it might seem not too important (it is). But when you are in a leadership position, there is no excuse. You might … Continue reading Signals
If all you give people are facts, they will take note and move on with their lives. Give them a story they can feel and relate too, and you will have their long-term attention. Give them empathy for their own story, and you will have them ready to change their behaviour.
I am glad you did this (for me, for the company, for our family) is not really the best way to express gratitude. It is something to say, at best, when you tolerate what was done, when you think it was not necessary yet did not hurt, when it's about something you are quite neutral … Continue reading Training
Why do people rarely talk frankly to each other when tension arises? Time inflates difficult situations where two or more people feel resentment towards each other, yet it seems people float through such circumstances without taking action. They talk to other colleagues, families, friends. They feed their anxiety and frustration by crafting a defensive narrative. … Continue reading A strategic choice
Google's mission used to be "to organize the world's information and make it universally accessible and useful". It still is. Yet, that's no longer what Google does. Google is now in the business of deciding what information is and what it is not, it shapes the way people consume the internet and its content, with … Continue reading Google