How much do you have to insist before your customers say "yes"? https://youtu.be/s_E0CR01laQ My bank sends me a text every day to tell me there's a message for me in eServices, regarding changes to Terms and Conditions. I should go there, read it and approve it. I still haven't done that. Facebook sends me daily … Continue reading Will you take us to Mount Splashmore?
Tag: trust
Begin with listening
An important reminder by Bernadette Jiwa. If you want to be listened, begin with listening. If you want to be heard, begin with hearing. If you want to lead, begin with opening to the people you want to lead. If you want to sell something, begin with understanding the people you want to sell to. … Continue reading Begin with listening
The illusion
The first time I was in a leadership role, I struggled very much to understand the unwanted consequences of what a leader says and does. The illusion is often that you can still behave like a peer, or a friend. Yet people will look for direction, not for jokes. They will look for reassurance, not … Continue reading The illusion
Growing managers
There's a fairly common practice in growing start-ups. When the headcount ramps up and a more complicated structure is needed, the natural tendency is to promote founders or early stage employees into managerial roles. This happens only marginally because people making or vetting the decision believe those employees are the best for the job. Most … Continue reading Growing managers
Feeling in charge
I have done some of my best job under pressure and deadlines. Thing is, that pressure, those deadlines, they were not imposed from the outside. They were consequences of me feeling responsible for a project, a document, a team, a deliverable. If you impose pressure and deadlines, particularly when you do not share clear reasoning … Continue reading Feeling in charge
Metrics that distract
Reading this reminded me of the time I found a job ad for Social Media Manager listing 1,000 (or was it 10,000) friends on Facebook as a requisite to apply. We are easily mislead by what is not important, and so we believe that doing Marketing on social media is about metrics that are as much … Continue reading Metrics that distract
Adjusting expectations
It is very easy to hide when we can't deliver. When we have promised to do something, and then things changed unexpectedly, the most trivial thing to do is pretend the promise was not made in the first place. Not explaining what went wrong. Not answering to the request of clarification. Not showing up the … Continue reading Adjusting expectations
