In praise of average

One of the things people misunderstand about average is that it is not necessarily stable over time.

Average can scale, it can get things done, it can make a difference in the long term.

It’s just a matter of consistency and perspective.

Blaming people

It’s easy to blame it on people.

They’re not fast enough.

They’re not good enough.

They can’t sell.

They don’t know what they are doing.

They are a wrong fit.

They don’t know how to take criticism.

But when that happens all the time, it’s likely that the problem is in the system.

Do you onboard people well enough?

Do they know what is expected of them?

Do you talk to them and listen?

Do you give them space and freedom to operate?

Do you say when things are not working?

That’s much more difficult to fix. And if you don’t do that, you’ll keep blaming it on people.

What does that mean

If you are looking for a way to align across teams, start with definitions. Particularly, definition of metrics and KPIs.

A meeting is a meeting, right? Think again.

A signup is a signup, right? Think again.

A sequence enrolment is a sequence enrolment, right? Think again.

Going through what things mean, exactly, can be a painful, unnerving, boring process. And nobody ever wants to actually ask the question.

But when it’s done and documented, there’s immediate alignment and clarity.

Consulting

If you are going to call a consultant in to help with one area of the business, you should involve those whose work is going to be impacted by the consultant’s work, at least for:

  • Defining the scope of the consultant work
  • Selecting the consultant
  • Onboarding the consultant
  • Working with the consultant

It still puzzles me how many companies only require for management and leadership team to be involved, every step of the way. And how they expect to get long term outcomes from the investment.

Indicators

A change in focus requires a change in indicators.

If you decide to focus on employees well-being and retention, why are you still talking about growth rate?

If you decide to break down the silos, why are you still setting goals and reporting results by department?

If you want to spend more time with your family, why is your salary still the measure of your success?

A change is a change.