Responsibility avoidance

Companies have plenty of sacks of responsibility avoidance. They exist and grow in the space between two poorly designed processes, or between well designed processes that are way past their best before date.

In a way, it’s impossible to avoid. Companies will get to a point where, to a given issue, different people will answer systematically with: it’s not my responsibility.

But if you don’t leave enough space for those who care enough to actually do something about the issue, that’s where the real failure is.

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