Three things you can start doing right away to unlock other people’s potential.
- Ask clear, open questions – Abuse what and how, get rid of be and do. One example: instead of are you happy with the project? ask what are you happy about with this project?
- Resist giving answers – Even when you know and are sure, an answer not given gives the possibility to the other person to figure it out. Go back to #1 and ask things like what will do with this information? or how do you plan to tackle this issue? or what’s the next step to figure this out?
- Frame everything – Help others put what they do in perspective, anchor the day-to-day in the broader picture, make evident the link with company goals, community goals, life goals. If you do #1 and #2 you should maintain the distance necessary to focus exactly on #3.