Category: leadership

Audit and reset

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When you start something new, it is difficult to anticipate where that will be going.

Perhaps you buy a tool, you set up a process, you hire a few people, you add a contacts field in your CRM, and then after one or two years you find yourself in a completely different situation, and the thing that used to work (kind of) now clearly does not work anymore.

The problem though starts when you avoid auditing and resetting, and instead add more on top of what is not working. Another version of the tool, more people, a new step in the process, one more contacts field in the CRM.

Before you start adding, be sure to audit and reset.

It takes time, it might feel like a failure, and it’s not always pleasant. But that’s how you make the most out of what you will decide to bring in next.

Seeking locks

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You can have some skills, or you can ask what skills are needed.

You can have some needs that you aim to cover with one of your demotivated employees, so that their motivation will be high again. Or you can ask them how they want to be motivated and build a playground for them to go do what they love.

You can have a wonderful idea, or you can see where there is a gap in the market and try to cover that.

You can force people into complying into what you believe will work, or you can ask them what’s their way and ensure they can pursue that.

At the end of day, it’s once again about keys and locks.

Are you a maker of keys or a seeker of locks?

Ranking opinions

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A practical way to rank opinions.

  1. Opinions based on large datasets across similar situations. This is academic research or market research.
  2. Opinions based on limited datasets of the current situation. This is personal and direct experience.
  3. Opinions based on limited datasets across similar situations. This is personal and past experience or, typically, business books and good blogs, online courses, podcasts, etc.
  4. Opinions based on one or two datapoints across situations that might or might not be similar to the current one. This is anecdotical knowledge, and still where probably most online content nowadays fall into.
  5. Opinions based on beliefs and feelings. This is where most companies and teams die.

Aim for 1 or 2 when you have to make decisions that matter. Use 3 to broaden your perspective, but carefully understand how to filter through it. Entertain yourself with a controlled amount of 4. Run when people start arguing based on 5.

It would be fair to rank this post a 3.

Elaborate

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The Flickr for videos.

A Netflix for video games.

The Airbnb for parking.

It’s a great way to describe what your product does, but do you and your team understand what that means? What are the characteristics of the original that you believe you have? What will ensure that you will still be in that same game in the future? Or is it a trick to cheat your stakeholders into believing you will get to a similar valuation?

It is a useful exercise to clarify what you mean by taking this useful shortcut. It brings your team together and creates alignment throughout the company. It gives you milestones to look forward to and a manifesto customers can buy into.

Start with:

  • What features matter to the original and to us alike.
  • What parts of both stories are common and what are not.
  • How do we ensure we continue on the same path.

A matter of responsibility

FabrizioLeave a comment

Feedback is not a command. Yet many, both givers and receivers, take it as such.

Feedback is a way to open the mind to a different approach, to something that had not been considered, to a new interpretation. Then, it is up to the receiver to filter it with their knowledge, expertise, purpose, to decide what to keep and what to let go.

Feedback is no judgement and no decision.

At any point, the receiver has the power to decide on the actions that will be taken. They are responsible for the final results.