Three questions to unlock learning.
- What happened?
- What worked and what did not work?
- What will you do differently?
When you do this regularly and consistently, no bad experience will stop you.
Rather than starting your next meeting with “I have heard”, “I have noticed”, “The numbers say that..”, try kicking off a conversation with the first question, and keep your mind open by supporting it with the other two.
People do not want to be told what they did wrong and what they should have done instead. People want to learn. Guide them in doing just that.