Opening up

The only way to get people to share their ideas, their thoughts, their feelings, their problems, their feedback, is for you to shut up.

If you keep talking, they will stop thinking. If you interrupt them, they will give up trying. If you go first – particularly if you are in a position of power – they will just repeat what you said.

To get people to open up you have to willing to give them space and just listen.

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