Solution mode

Few things we should avoid saying in response to somebody who is coming to us with an issue.

You are wrong.

Don’t worry.

You are looking at it in the wrong way.

Well, that’s life!

What were you expecting?

I have no idea what you are talking about.

It happens to me all the time, but worst.

And it’s not that we should avoid them because they are mean, or wrong, or not helpful. We should avoid them because they do not allow the space for a deep conversation to happen.

The person coming to you will not learn anything new about how they feel and what the issue exactly is. You will not learn anything new about how you feel and what the issue exactly is. And perhaps even more importantly, the next time the person will not come to you to express concern.

Try instead unlocking deeper layers with open questions.

How does that make you feel?

That sounds important, tell me more about it.

It feels like a lot to take, what do you think?

And of course, sit down and truly listen. You cannot solve this right there.

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