Tag: trust

Unconditional trust

FabrizioLeave a comment

When you treat people as if they are going to cheat or take advantage of you, one of two things is going to happen.

Either they will cheat and take advantage of you – if only because that’s what you will read in their behaviour, no matter what they actually do -, or they will stay clear of you and look for somebody who sees in them more positive potential.

Build a system based on unconditional trust, instead, and take specific and appropriately directed actions the few times trust will be put on the line. You’ll be surprised with how much time you and people around you will save, and how much more inspired and inspiring the whole environment will be.

What we’d like

Fabrizio1 Comment

How would you like others to treat you?

If you are having a bad day, and still need to go out to buy some groceries. You just grab the first clothes you can find and don’t worry about your hair. What would you like others to say?

If you are having a tough period, and at work you can only do the bare minimum. You avoid coffee breaks as you do not want to talk to anybody, you delay your lunch break to grab a quick bite by yourself. How would you like others to talk about you?

If you are not answering that message because it would mean you finally need to have that difficult conversation you have postponed for so long. What would you like others to call you?

The next time we reach for an easy judgement, let’s keep in mind what we’d like others to do when it’s our turn.

Nice and rude

FabrizioLeave a comment

Both nice and rude are roadblocks to change.

One because it hides a truth, the other because it distracts from it.

Being in the middle is worth the effort.

One last time

FabrizioLeave a comment

Why would you design the inside of a package and fill it with content?

Perhaps it’s because it’s cheap to do. Perhaps it’s because you can. Perhaps it’s because you want to signal status and quality.

Or perhaps it’s because you know your customers do recycle, they flatten the package to save room in the recycling container, and you want to connect with them one last time before they put the package away.

In any case, it can be beautiful.

Not acting on feedback

FabrizioLeave a comment

Never act on every single piece of feedback. And be aware that not acting on feedback is a strong signal you are sending.

What are you going to say when asked about it?

Option number one. “I forgot”. It can certainly happen, and what you are basically saying is that the relationship with the person who delivered the feedback is probably not as important as they thought. Not necessarily a bad signal to send, but one to go about extremely carefully.

Option number two. “I considered it, and did this instead”. It shows reflection and thoughtfulness, nonetheless it will probably not buy you any additional points with the person who delivered the feedback. Make a strong argument and possibly support it with facts. It will at least solidify your reasoning for going a different way.

Option number three. “I don’t care”. The person who delivered the feedback is not your audience, somebody you care about, somebody your work is for. It is actually positive to make this decision every now and then, be extremely mindful about it.

Where did you stand the last time you did not act on feedback received?