Two buckets

There is a tension between execution and challenge.

Execution is about getting things done. When you execute, you act on assumptions, hoping that those assumptions are correct. Assumptions come from experience and from socialization (the assumptions of others), and in most cases they help us get by.

Challenge is about changing things. That’s when assumptions get questioned, when you are seeking a different way, something new. Challenge is a more solitary job than execution, and it requires additional energy to buy people into your new perspective.

Balancing the two is necessary. If you only execute, things will not progress, you will not progress. If you only challenge, you will soon deplete all your energy, and eventually be left alone.

What are you going to settle for?

What are you going to fight for?

Be aware of the composition of these two buckets.

Reassurance

People seek reassurance. That’s true also for business buyers. And so, the sense of urgency, threat, panic that transpires from your content is most likely driving them away.

People seek reassurance. That’s true also for employees. And so, the unilateral changes, the top-down priority, the additional stress that are communicated with dry words are most likely driving them away.

It goes without saying.

“Now more than ever …”.

Lessons

You can find great lessons everywhere, even in books you are just reading for pleasure and enjoyment.

“There is satisfaction,” he said to Dalinar, “in creating a list of things you can actually accomplish, then removing them one at a time. As I said, a simple joy.”

“Unfortunately, I’m needed for bigger things than shopping.”

“Isn’t that always the problem? Tell me, my friend. You talk about your burdens and the difficulty of the decision. What is the cost of a principle?”

“The cost? There shouldn’t be a cost to being principled.”

“Oh? […] Isn’t a principle about what you give up, not what you gain?”

“So it’s all negative?” Dalinar said. “Are you implying that nobody should have principles, because there’s no benefit to them?”

“Hardly,” Nohadon said. “But maybe you shouldn’t be looking for life to be easier because you choose to do something that is right! Personally, I think life is fair. It’s merely that often, you can’t immediately see what balances it.”

Brandon Sanderson, Oathbringer

A selfish act

There’s plenty of leaders out there these days delivering bad news. And if there’s one thing they should avoid when the time comes, is trying to frame it in a positive light. Particularly if they do not give space to the receiver to digest it all and get there themselves.

Sure, laying employees off can help caring for kids who are forced to stay home, give people the time to take that training, and dedicate hours to the hobby they have neglected.

But if you, as a leader, suggest that, you are merely trying to make it easier for you to deliver the news. It is a selfish act, one that is not needed.

Now

It is pretentious to frame your marketing messages with the idea that all is the same, nothing has changed, and your product is as relevant as it always was (if not more). People have (momentarily?) shifted their assumptions and priorities, it might very well be that what was worth 100 two months ago is today worth 0. If your message sticks to 100, you are out of the game.

It is also pretentious to take out your crystal ball and assume you know what people will care about two months from now. The new reality, the new normal, is out of your understanding, and picturing your product at the center of it is tantamount to gambling.

Now is the only thing that matter. And the message(s) you are sharing in this moment will define your brand for years to come.