People who come to you with a problem is rarely asking you to find the solution.

It is about talking it through with someone, letting it all out, righting thoughts that might be taking the wrong turn.

We hear a problem, we want to fix it.

And that harms the relationship.

Stay with what you have heard, sit there and listen, nudge the other in the direction they want to go – what else? and tell me more about his.

This helps.