Tag: values

Disservice

FabrizioLeave a comment

That idea you oppose, most likely it has some valid arguments backing it up.

By diminishing the idea, refusing to listen to it, sushing those supporting it you are doing everybody a disservice.

You are doing your counterpart a disservice, as you do not leave them the space to express their view and see if it resonates.

You are doing yourself a disservice, as you remain stuck, forgo a learning opportunity, fail to progress.

And equally importantly, you are doing your own idea a disservice, because even if it will eventually prevail, it will fail to represent a portion of the environment that might be sizable.

We are a culture in transition, and it may be that we are heading toward a more equal society — I don’t know — but what essential values will we forfeit in the process?

Nick Cave, the Red Hand Files, issue #109

Not permanent

FabrizioLeave a comment

Who is speaking up in support of the change you seek to make?

If it is always, only you, you most likely have one of two problems.

Problem number 1: you are seeking the wrong change. There is nothing to change, everything works just fine. Or there is something to change, just not what you want to. This happens more often then we care to admit, as we tend to follow our guts when it comes to change. It makes us restless, constantly searching for evidence, submitting ourselves to confirmation bias. In the long run it takes away from our purpose.

Problem number 2: you are seeking change in the wrong place. It might seem awfully similar to problem number 1, but in this case it is actually more about trying to bring on board the wrong people, pushing for change in the wrong organisation, expecting the wrong community to react to something they are not ready for.

One way or the other, there is one caveat about “wrong”: it is not permanent. If you are cautious and aware, you can prepare the ground for “right”. You can advocate, commit, wait, listen,understand. You can act both on the change and on the place, and eventually make them match.

Let’s go!

Advantage

FabrizioLeave a comment

A twist on the 99% idea is that the vast majority of people (say 99%) – or even better, the totality of people in the 99% of cases – will not act on the information they are given or on the knowledge they are accumulating. They will just keep falling back to hold habits and practices, because that is more convenient. Because that is how our brain is wired.

This gives you an incredible advantage if you manage to build a practice of doing, shipping, delivering.

Keep at it

FabrizioLeave a comment

The months we are living are a challenge.

And even those who are lucky enough to still have job, to have a house, a supportive family, food on their table every day, more comfort than the vast majority of the world population. They too are struggling.

We live now in a prolonged liminal phase and we do not know what we will become. As individuals, as a community, as a global society. There is a sizable and constantly present amount of stress and anxiety that is slowly eroding many of the things that used to form our identity, our belonging, our purpose.

In a time like this, we need to keep talking to each other. We need to communicate what we feel, open to other people’s emotions and find common ground. Differences do not matter now.

And we also need to keep practicing. Whatever your practice is, whatever the thing that makes you feel good, whatever the habit that anchors you to the known. Keep at it.

These are the times, after all, where resilience is built.

Patches

FabrizioLeave a comment

Many organisations mistake customer centricity for customer support or customer success.

Yet, having the customer at the core of what you do is not about being there when they need help and collecting high scores on a satisfaction survey. It is actually more about aiming at getting rid of those things, because when the customer is embedded in the business, you know already if they need help and when, whether they are happy or not, what they want to see in the product next and how their businesses are developing.

You actually know, in many cases, before they do.

So, instead of putting patches on the relationship with those who determine your (organisation’s) success, start investing time and resources in crafting the relationship. Listen. The rest will follow.