In these times of change

In these times of change, we are going to stick to the plan.

Of course, you do not hear that. And that is proof of how poor plans usually are (for those who have plans at all), as well as of how impatient people grow when things do not work right here and right now.

The fact is, it is always times of change. Not always a pandemic, clearly, but a new competitor, a new market, a new boss, a new product, a new opportunity, a new regulation, a new standard, a new consumer behaviour.

Change is a given, in business as it is in life.

Hiding behind it to motivate bending the rules, going against your identity, cutting on kindness, should be done with extreme care.

Most awful

Most awful ideas, plans, products, services in business happen because nobody had the courage to speak against them.

It is a difficult thing to do when everybody is aligned. The risk (being excluded, being rejected, being fired) is just to big.

Many companies preach diversity of thought and the possibility to raise flags, very few though seek that with intention.

So next time try scheduling a meeting to collect issues. Send an invite to a workshop to identify risks and pitfalls. Have a chat with that experienced colleague to challenge your assumptions.

Different languages

Sometimes, when talking to someone, you have the feeling you are speaking different languages.

And most likely, you are.

Perhaps you are talking about emotions and values, while they are talking about next week’s plans. Perhaps you want to nail down the details for the next events, while they are questioning if an event should be organized in the first place. Perhaps you are seeking guidance and wisdom, while they are just having a harsh period and all they can give is a condescending nod.

When this happens, the best thing you can do is to stop it right there. Not because you are right and they are wrong, not because you want to make a point, not because you are running late for your next meeting. Simply because it is a dead-end street.

Next time try negotiating the terms of the conversation right at the beginning, or even better when scheduling it.

I am seeking advice here.

I want to get a list of three actions we are going to take to move this forward.

I feel uncomfortable and demotivated, and I would like to have an open chat about my feelings.

I need to know what you are going to know about this.

Agree on a common ground, and things might end up in a better place.

The lazy approach

The lazy approach to communication mandates that you pick a new tool. And it will fail, because communication is about choosing what to communicate, how often, on which channels, to whom, while making whose who communicate accountable.

The lazy approach to communication mandates that you send an email. And it will fail, because communication works better face to face, over a period of time, in a two-way fashion, and when people communicating are actually open to changing their plans based of feedback.

The lazy approach to communication mandates that you go around the room. And it will fail, because communication needs an agenda, a plan, preparation, somebody who ensures we stick to the plan, somebody who takes the responsibility to cut others short.

The lazy approach to communication mandates that you speak your mind. And it will fail, because nobody wants to listen to you rambling while you attempt to clarify your opinion, your idea, your thoughts in front of an audience, just because you could not take ten minutes to write something down in advance.

Communication is hard work. And companies should stop half-assing it.

Contradiction

Every father (every parent, to be fair) learns to live with a sort of contradiction.

On one side, you know your kids are the most important thing in life. You would do anything for them, and in many cases you do. You put them first when you plan, you consider their feelings and needs to an extent you have never before experienced. You change your habits, your routines, your hobbies, and your interests.

On the other side, you gradually learn that you are the most important thing in their lives. That your sacrifice is often not needed, and sometimes even counterproductive. That your stretching yourself too thin means your kids will have to deal with a cranky and angry adult. And they will learn that’s how you are supposed to behave. That planning half an hour to do your stuff, undisturbed, will allow you to dedicate your full attention to them for the following couple of hours.

And so, we live with this contradiction, we struggle to find a balance, we tell ourselves stories. Until we realize that it is not a contradiction at all. No one who does not take care of themselves can expect to have a healthy relationship with anybody, let alone kids.

You put yourself first, to put them first.

Happy Father’s Day (in the Nordic Countries, at least)!