Kindness

December 24, 2020 Fabrizio1 Comment

Kindness starts from understanding that we are not alone.

That despite our uniqueness, the pain we feel, the challenges we face, the preoccupations that keep our mind busy are common.

That what we are going through is the reflection of what our neighbour has lived for the past six months.

That the person who does not reply to our message is not having a better day.

That it is difficult for our partner to figure us out, just as it is difficult for us to figure them out.

Kindness is an act directed at ourselves first.

Kindness is for every day of the year.

Merry Christmas!

P.S.: I have not read many books this year, but one I enjoyed is Storynomics, by Robert McKee and Thomas Gerace. I am giving away 5 Kindle copies of the book, to the first 5 people who leave a comment to this post and share one thing they got from my blog.

Alignment

December 23, 2020 Fabrizio1 Comment

Every single company is on a mission to talk about value. Value proposition, value selling, value chain, added value. And (almost) every single company fails to appreciate what value is.

That’s because value is defined not by your management, but by your customers. It is not about increased productivity or improved workforce efficiency, but it’s about what you enable your customers to do day after day (to increase productivity and improve workforce efficiency).

Value is how, what, and why.

It is one of the most difficult lessons to understand and put in practice. It is the only way to find a unique and consistent way to talk about value across people, deparment, and stakeholders. It is the alignment you are missing.

It is worth it.

The greatest illusion

December 10, 2020 Fabrizio3 Comments

Here is an extract from the lawsuit that is rocking social media, particularly interesting for marketers.

253. For example, as a result of Facebook’s unlawful conduct and harm to competition alleged above, advertisers are harmed by a lack of transparency about Facebook’s reporting metrics, inability to audit Facebook’s reporting metrics, unreliable metrics due to Facebook error, and the prevalence of fake accounts. In addition, they are unable to ensure the same ad is not shown to the same person across media platforms. Without accurate information about performance, advertisers cannot accurately assess the value of their ad spend on Facebook’s properties.
Full text here

Of course, we have known this for a while now, right?

The great illusion that social media has created for marketers is that they can be mastered. And if we are not deeply mad about all this, as professional marketers, then we are complicit. After all, it is easy to be fascinated by views going up, likes spiking, shares sky-rocketing when all that matters is plateauing.

Measure the impact on the business.

The rest is just the greatest illusion ever created.