Tag: feedback

From the top

FabrizioLeave a comment

There are companies where it is normal to talk about mistakes and failures, and there are companies where all you hear is success, success, success.

Of course, the latter still make mistakes. It’s just that their culture makes it very difficult to go out there and say: “here, I have done this, and I was wrong”. So, mistakes are repeated over time. People feel stuck, learning is at a minimum, frustration rises.

Fortunately, there is something very concrete that leaders can do. They can share their own failures as learning opportunity for their own group.

It always starts from the top.

In context

FabrizioLeave a comment

In it’s most popular form, Goodhart’s law states that when a measure becomes a target, it ceases to be a good measure.

You do not have a healthy company because your revenue increases year after year. Revenue is just one measure of the health of a company, and it should be put in context.

You do not have a great place to work because your engagement score says so. Engagement score is just one measure of how your employees feel, and it should be put in context.

You do not have a terrific team because they meet their targets quarter after quarter. Numbers are just one measure of how well your team is doing, and they should be put in context.

You do not have a successful campaign because you are getting clicks. Clicks are just one measure of the success of a campaign, and they should be put in context.

The point is, measures are easy to game, and the more you put them at the center of every conversation, the more people will be inclined to game them.

It takes time and effort to take the whole picture into consideration. It takes awareness, it takes courage, it takes honesty. It is the only way you can truly assess how you are doing and make adjustments, so that you don’t wake up one day in a place where you had never wanted to go.

Ask this instead

FabrizioLeave a comment

When companies grow and get to a certain size – say, 3-400 employees – the tendency is to add layers of management and middle-management to set the stage for the future growth.

That’s when something typically happens that ends up actually hindering the growth they are seeking.

It is the time when the company stops solving interesting problems and starts serving individual agendas.

It is the time of more and more meetings to find alignment, the time of blaming it on others, the time of politics and gossiping. It is a time dominated by opinions and personal anecdotes. Facts lose importance. Indeed, they barely get measured because everyone is busy pleasing those up the ranks while trying to come out first among peers.

It is where motivation dies and talent retention becomes a serious problem.

So when you hire or promote managers for your growing company, ask them not about their previous experience and their track record. Ask them instead how they plan to manage their team, how they will be handling conflict and contrasting ideas, how they will be making decisions and manage the change that comes from those decisions.

These hires will determine your possibility to get to the next phase. Be intentional about them.

Not really a dilemma

Fabrizio1 Comment

Going back to the office. Continuing to work from home.

It would be nice if for once we would not make out of this an ideological dilemma. There are good arguments for both sides, and when you think about it, it is not really a dilemma. Managers just need to find the courage to ask their employees where they prefer to work, and then follow up to make sure that their choice is respected.

There are different ways to contribute to the success of an organization.

Stalling and advancing

FabrizioLeave a comment

Things that stall a (professional) relationship: sarcasm, passive-aggressive messages, dominating the conversation, lack of communication, inappropriate comments, delays with no explanation, losing your temper, unilateral decisions, power moves, keeping score.

Things that advance a (professional) relationship: helping, saying I am sorry, asking for a chat when there’s a misunderstanding, listening, asking open questions, sharing mistakes, starting with how are you? and tell me more about that, telling about how you feel.

Thinking about that relationship that’s making your workdays miserable, are you stalling or advancing it?