Tag: fear

Peak performance

Fabrizio1 Comment

The message of Peak Performance, by Brad Stulberg and Steve Magness, is as simple to understand as it is difficult to apply in practice.

Stress + rest = growth

That is to say, if you alternate periods of intense work, work that takes you a little beyond your limits, yet not too much, with periods of relax and rest, your potential will increase. And this is true both for athletes and knowledge workers.

The illusion of “always busy“, then, is not only bad for your narrative and your relationships, but also for your possibility to deliver your best work and to incrementally and progressively increase what “best” is to you.

If you think at all the times you came up with a solution to your problems, or a new idea, or a different approach to a tricky situation during moments of break (in the shower, during a walk outside, while playing with your kids), the message should easily resonate with you. On the other hand, think about how often you have managed to overcome a difficult situation by continuing to work relentlessly. Never, right?

And yet, we often fall in that trap. Sometimes because of peer pressure, sometimes because we feel guilty, more often simply because we are not sure what we are doing is good work, and we try to compensate by doing a lot. We end up being over-stressed, and this is never a very good idea.

Stress can be positive, triggering desirable adaptations in the body; or stress can be negative, causing grave damage and harm. The effects of stress depend almost entirely on the dose.

The book is full of examples of high performers, in different areas, and all seem to respect the growth equation that is the foundation of Peak Performance. And on top of that, they have pretty rigid and established routines.

Routines help keeping you focused on what you are doing in different moments of the day. They leave little space for excuses and resistance, they force you to show up and to be present with body and mind.

There’s a pretty good example on how to apply this principle for day-to-day work: the authors suggest to split your days in chunks of 50 to 90 minutes (depending on the type of work), followed by 7 to 20 minutes of rest.

In the words of the writer James Clear, “The single greatest skill in any endeavor is doing the work. Not doing the work that is easy for you. Not doing the work that makes you look good. Not doing the work when you feel inspired. Just doing the work.”

The final part of the book is dedicated to a very important part of performance: purpose. There’s quite a lot of evidence that having a purpose that “transcends ourselves”, that goes beyond the immediate, short-term gains, makes us bring out the best work we could possibly do. And more than that, it increases our capability to accept stress, widening the growth leaps in the equation.

In situations that feel scary or overwhelming, our brain—our central governor, our ego, our “self”—automatically tries to protect us from failure. It shuts us down and tells us to turn in the other direction. Even if failure doesn’t mean physical injury, our ego doesn’t like emotional injury, either—it doesn’t want to risk getting embarrassed, so it ushers us down the safe route. It’s only when we transcend our “self” that we can break through our self-imposed limits.

 

Your call is (not) important

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My health provider has launched a mobile app a while back. It is pretty handy, as it gives you access to your health history, the booking system, the possibility to consult with a doctor remotely, and other useful stuff.

Today the app failed on me for some reasons, and the error page prompted me to contact customer service to complete what I was doing.

I had to first visit the website from the mobile browser, as the customer service number was nowhere to be found in the mobile app. I called and, after being informed that the call would be recorded for improving the service, I was put in line. Our operators are busy at the moment, if you want you can book an appointment with our app. I realised in the meantime the call was not free. We are still busy, we will answer the phone calls in the order we have received them. Five minutes later, an operator answered and I got the issue sorted in about a minute and a half.

Who pays the price for your faults?

Often, it is the customer. The one you want to serve, the one that already had to endure a disservice and embrace to get on the phone instead of going about their business, the one that can tell others and spread the word.

If your system is designed to ditch responsibility (and costs) when something goes wrong, how do you expect your people to own their failures? How will you get better at doing what you do?

Legacy

Fabrizio3 Comments

What is your predominant status?

Anger. “You can’t, you shan’t”. This is the status of fear, of control, of walls to be built, of closed doors and burnt down bridges, of punishment, of arrogance, of self-blindness, of others as a tool to achieve your goals.

Regret. “I could, I should”. This is the status of incompleteness, of insatisfaction, of “if only”, of constant research of something you have already achieved, of blaming the circumstances, of not going beyond because you don’t know what’s behind.

Judgement. “They could’ve, they should’ve”. This is the status of gossip, of spreading mean words, of thinking ourselves better than others, of looking outside rather than inside, of being stuck, of never getting along with anybody.

Empowerement. “We can, we shall”. This is the status of leaders, of knowing about the possibilities, of not letting go to desperation even if you do not know the path, of getting other together around a dream, of looking where others can go and not where they are now.

All are possible, and different circumstances might make us prefer one or the other. Yet eventually you’ll have to start thinking about your legacy, and double down on what you want to leave behind.

Out of fear

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I was enjoying some of the early Spring (“early” for Finnish standards) with my daugther yesterday, as she was playing on the trampoline. She was jumping amazingly, doing flips I had never seen her doing before. She was gaining confidence, until she miscalculated and slightly hit her head on the rubber surface of the trampoline. Nothing too painful, yet it suddenly made me realize how dangerous what she was doing felt.

She tried to repeat the flips a couple of times, and I was way too scared to let that continue. I only had terrible images of terrible things happening to her in my mind. Eventually, I told her to stop, as it was too dangerous and she could get hurt. After that, she continued jumping more safely and certainly less enjoyably on the trampoline, and I could perceive she had lost part of the confidence that she had so bravely conquered.

The point is, when we are in a position of power, our words and behaviours have an immense impact on the people that look up to us. We can pretend that is not true, that it does not matter, that after all we are just sharing our opinion, and that we are no different from the people we lead. This is a trap I see many flat-organization hands-off managers and leaders do. And still words and behaviours are the major determinant of what we will get from our people.

I am not sharing this to give the impression that overanalyzing or beating ourselves up for our faults is a good option. If we do keep awareness on this power, there are plenty of ways we can correct our mistakes.

“I am sorry I asked you to stop, I was acting out of fear.”
“There is really no reason why you should not apply for that internal position, I am just panicking at the idea to lose such a valid team member.“
“Please, go ahead and do as you were suggesting yesterday. My initial reaction has not been one of the best, and it is because we have never tried that before and honestly I have no idea if that could work or not.“

If we do not maintain awareness, on the other hands, all we get is compliance and bottlenecks that have blossomed out of our own fears and self-doubts.

Against denigration and disregard

Fabrizio5 Comments

We attach labels to people and groups of people, partly because we try to make sense of what we do not understand, and partly to reinforce our identity and belonging to a different group.

“People that are born in that period are weak.”
“People that work in that team are lazy.”
“People that come from that geographical area are dishonest.”

Even if we assume that these types of labels have some truth behind them (they usually do not and are more of a reflection of our internal insecurities, yet humor me for the sake of the argument), the best and more effective approach would be to first understand the deeper level of the manifestation that inititated the labelling, and then try to imagine and build an environment in which the deeper reason can either be leveraged or addressed.

So, for example, if we believe that a group of people is particularly weak, on a deeper level this might mean that they are better in touch with their own feelings and emotions. As a reaction, we could try to figure out a way to make sure that their improved understanding of their selves could be employed and put to good use.

If we assert that a certain team or department is lazy, it might be because they do not have the tools necessary to effectively do their job, or because their team lead is not sufficiently motivating. As a reaction, we might want to try to facilitate their tasks and work in any possible way, or look for another manager.

This happens very seldom. The easiest and most common reaction to labelling is either denigration or disregard. Denigration is where every form of extremism is born: we reinforce the labelling by supporting it with every evidence we might find, and we feed it to the public forum every time it is possible. Disregard is instead working around the group and their characteristics, building walls to keep them out, pretending they do not exist.

It takes a great deal of awareness and courage to act differently when we catch ourselves in lazy labelling.