Tag: empowerment

A culture that matters

Fabrizio5 Comments

People do not seek transactions.

Or better, if what they seek is a transaction – for example, I give you my time and energy and you give me money in return -, they can find it pretty much everywhere.

Of the three sources motivating people, the only one that is independent from the context is the work they do. And yet employers focus most of their engagement and retention strategy on that very same source, therefore failing to differentiate from any other employer in the world.

If you work in HR or if you are an entrepreneur, there is a clear opportunity for your company to stand out. Make space for employees to build meaningful relationships, give them opportunities to get to know each other when not talking about work, build a culture from the ground up – the only type of culture that employees can perceive and buy into every single day. Have your managers and leaders show them that they care.

It is not what used to matter a few years back.

It is the only way forward now.

Along the way, many senior executives will be challenged to reimagine how they lead. The skills that made leaders effective before the COVID-19 pandemic—strong coaching, mentoring, creating strong teams—are just table stakes for the challenge of the months and years ahead.

McKinsey, “Great attrition” or “Great attraction”? The choice is yours.

Reactive or intentional

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At work, you can be reactive or intentional.

When you are reactive, you drop everything you are doing every time a new urgency comes in. You are stuck in a spiral of novelty and unfinished work. You feel powerless and you often end your days with the overwhelming impression of not having accomplished anything important.

When you are intentional, you respond to a new urgency with a deep breath. You finish the work you are doing, or at the very least make sure that you have a solid plan to finish it or to delegate it to someone else. You take out your plan and you check how the urgency can fit. You say no. You feel in control and you often end your days with the priceless recognition of being done.

The reactive mode is fascinating, because it gives us (and others) the illusion of being relevant, important, busy. It’s what most people call “good job!”. Of course, in reactive mode nothing ever changes, and in the long term you are simply drained.

The intentional mode is a choice. It might go unnoticed for a while, because you are not waving your arms in the face of everyone. And of course, in intentional mode you can affect real change.

To understand your default mode, take note of what happens next time your boss calls with a new thing to do.

Then, make the choice.

Inexperienced

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Would you rather.

Learn how to cook from someone who is cooking every day or from someone who has read a book about cooking?

Hearing how to establish healthy habits from someone who has done that consistently over a long period of time or from someone who knows all the theory behind establishing healthy habits?

Take marketing lessons from someone who has successfully established marketing functions at growing companies for years or from someone who has been working at an agency for the past ten months?

Read from a start-up who has just raised €500M or from a start-up who is celebrating their 1,000 followers on Twitter?

There are two lessons here.

First, be mindful about who is advising you.

And second, the safer choice between adding some more knowledge and starting to do the work is the latter.

An interview is two-way

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Your next boss is going to be disproportionately more important than your next role, your next company, your next sector. So, when the time comes for you to ask questions, be ready to interview them. A few ideas.

Tell me about the last time you changed your mind.

What would you do if a colleague and I disagree on how to move a project forward?

What were you doing at my age / at my level of seniority?

Tell me about the last organizational change you managed and what did you do?

What of my background do you find most interesting?

What is the number 1 problem you are trying to fix these days?

How would you react if I’d told you that I want to invest part of my working time for personal development?

I understand, it is challenging to get yourself to ask those questions. That’s because we have been told that during an interview, we ought to do anything to land the job. And that includes being nice and pleasant. And that does not include asking questions that might make the hiring manager uncomfortable.

But if they are uncomfortable with that, isn’t that a sign already? Does it not tell us they will be hiding when the time comes for them to support us? Or to tell us we are not doing a good job? Or to find a better role for ourselves, so that we could thrive in the company?

Interviews are always two-way. You can get better at extracting the information you need out of them.

Remote listening

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One cannot overstate the importance of listening.

And now that most are relegated to their own home offices, conversations happening through a screen, listening is more challenging than ever.

We are all very busy trying to control our appearance, our background, our environment, the kids screaming in the other room, the cat jumping on the desk to broadcast their behind, the email that just came in, the little red circle signaling that somebody just sent us a message – it might be important. And the most we can do is listening while waiting for our turn to speak.

Just being mindful of this very challenge can help you find ways to overcome it.

  • Use the camera only if you can handle it, it is OK to keep it off.
  • If you are on a two-screen setup, turn off the second screen. Maximize the app you use for the call, and shut down all other distractions (email and browser, in particular).
  • Keep your hands off the mouse or trackpad.
  • Take notes on a piece of paper.
  • Use headphones.
  • Apply coaching tactics such as asking open questions and mirroring, to keep yourself engaged and the other listened (you can find some very useful ideas in this past post).

We’ve got this!