Tag: empathy

Fairly and kindly

FabrizioLeave a comment

The things you believe you do to others, you actually end up doing them to yourself.

The smart comeback to your colleague’s comment is going to hurt a relationship that is important to you.

The reply you have not sent to that important message is holding the project back and yourself accountable.

The carefully planned revenge on the person who crossed you once is taking all of your energy and focus.

The lie you are saying to get ahead this time is giving permission to others to lie to you to do the same.

The silence treatment you are giving your partner is not contributing to a relationship where you feel comfortable sharing and growing.

The only way to achieve what is important to you is to treat others fairly and kindly. The rest is just an elaborated narrative we tell ourselves to keep us from committing and moving on.

Let go and do instead.

Auto reply

Fabrizio1 Comment

Four ways companies can decide to (automatically) answer an application for an open position.

#1

*crickets chirp*

#2

Hi, we have received your application. Best Regards.

#3

Hi *candidate name*,
Thank you for your interest in *company name*! We wanted to let you know we received your application for *open position*, and we are delighted that you would consider joining us. We’ll be in touch again once we have processed your application.

Best Regards.

#4

Hi *candidate name*,

Thank you for your interest in our *open position*!

It’s getting close to saying our goodbyes to 2020 and welcoming a fresh new year! This marks the start of a Holiday season with our team as well, as all our operations quiet down for a couple of weeks – until we’re back on January 4th.

We’d like to take this chance to thank you for your patience with our team taking the time to rest and spend time with our families, and to wish you joyous and love-filled Holidays and a wonderful New Year!

*Animated GIF – Happy Holidays*

See you in 2021! 🥳

Two questions.

  1. As a candidate, for which of the four companies would you feel more excited to go work for?
  2. How soon after being hired will you forget about the importance of such seemingly minor details?

And perhaps a third one. Does it matter?

I believe it does. Even when it is about a simple, automated communication with somebody you might not hear about anymore.

The way you communicate is a choice. And it speaks volume to who you are.

Not going to work

FabrizioLeave a comment

The things you say have a life of their own.

They do not fade once you are done saying them. They keep floating, and those who have heard them carry them around for an indefinite amount of time. They change in meaning. They change in strength. They change in effect.

Often they are still there once we have forgotten them. They might even become drivers for actions we later fail to understand. To our own misery.

The act of saying is anything but final. It’s a step in a process of reciprocal understanding, and we rarely do a good job with our own part.

Despite the fact we have never used it more, communication is fragile. Starting from the assumption it is not going to work is an easy way to become better at it.

Insurmountable

FabrizioLeave a comment

Nothing is easy, until it gets done.

At that point, it becomes the easiest thing you ever committed to.

That is because starting something new feels insurmountable. It makes us go against our beliefs (about ourselves and the world we live in), it forces us to question things we used to take for granted, it puts us in front of the fact we might have been wrong all along.

It is also the reason why there is rarely a deep connection between someone who has already done and someone who is about to do. To the former, the thing is trivial. To the latter, the thing is impossible.

So, if we ever want to share anything, it is important we talk about the journey rather than the destination. It’s the only way to build common ground, to put empathy at work, to elevate.

And if we want to do something, as we often do, the best way is to set out on the journey and just do it.

All-encompassing

FabrizioLeave a comment

When you are sending a message to the mass, the tendency is to make it as all-encompassing as possible, and by doing that you probably fail to make it relatable, motivating, effective.

A great example is what happens every year when companies share season’s greetings with their audience. And as it is possible to send a Merry Christmas and Happy New Year (accompanied by the emoticons of your choice) to a vast number of people, individuals got lazy as well.

Next year, instead of sending a mass message to all your team, your group of friends, your family, pick a finite number of people that had a significant impact on your life in the past twelve months, and share a personal and emotional message with them. Tell them why this Merry Christmas is different. Tell them what they mean to you. Tell them how they have succeded in their job. And let them know why you want them close in the New Year as well.

The return on this small investment will be huge.