If you miss your targets once, it’s good to try with more time, more resources, more of whatever you think was missing, without touching the system.
If you miss your targets consistently, then more is just going to be an excuse to delay something inevitable. You have to reconsider the system.
When a person comes to you with a problem, pointing at the fact that they are the reason behind the problem is not going to set them at ease or help them get past it.
When a customer comes to you with a problem, telling them that their behaviour is why the problem exist is not going to set them at ease or help them get past it.
Reality and facts are really of little help when emotions are involved.
An argument can mean nothing. Or it can be the end of a relationship.
But one way or the other, be the first one to say I am sorry. Because that’s the only possible gateway to whatever comes next. Because that gives both the parties the chance to save their face. Because, most likely, that’s exactly how you feel.
Sorry.
A 3-step way to establish a new, healthy professional relationship.
Start with “here’s what we are dealing with”. Be thorough and fully honest. Unearth everything and establish authority by showing that you are not afraid to face facts.
Continue with “here’s what we are going to do about it”. Think in incremental steps rather than big reveals. Be detailed, put everything on a calendar, and use some system to assign responsibility.
Finish with “here’s what can go wrong”. No idea, plan, or project is flawless. And you know that many things can and will go wrong. Just put them out there, be on top of it.
It’s tempting to set up a general rule to avoid a nuisance that is due to a few negative experiences. The problem is that the rule does not consider the vast majority of experiences that are positive, and therefore it ends up fixing an issue that, in most cases, is not an issue.
That’s the case of the employer setting up very rigid working hours because two people (out of tens or hundreds of employees) usually start working after lunch. What happens the next an employee is 10 minutes late? What if it’s their first time?
Overcompensating is rarely a good idea.
You've got this 