Villain turned hero

Many business books (strategy books, leadership books, self-improvements books) present their ideas in a villain vs hero way.

On one side, there are undesirable strategies, leadership styles, behaviours, tactics and on the other are desirable strategies, leadership styles, behaviours, tactics.

And this is where they fail to inspire change, for two reasons mainly. First of all, very few people identify with the villain – I am not the villain, then why should I change?. And secondly, the positive features of the hero are presented as innate, almost magical – I am not a demi-god, so why bother?.

A villain turned hero approach would probably be more effective. It would humanize failure, introduce shades of grey, and make the whole story more approachable and relatable.

This is something to keep in mind also for the next story you are going to tell.

Your winning way

This way of doing marketing does not work for everybody. In fact, it probably would not work for your company.

But it works for Balsamiq.

I guess the point of this story is the following.

Before jumping into a funnel carousel, before starting to talk about MQLs, SQLs, and SAOs, before paying an agency to figure out your business model and your brand, before running around optimizing the optimizable and hacking the hackable. Take a deep breath.

Find a way that works for your customers and for your business. A way that reflects your values, your purpose, the change you want to see in the world. A way that you are proud to promote, that your leadership is proud to promote, that your employees are proud to promote. A way that lets you build a sustainable business where you and your team are the ones defining success.

There is no other way. It’s your winning way.

The first question

If you have an idea to spread, a change you care to see happening, a product to market, the first question should not be “where is my audience?”.

The first question should be “who is my audience?”.

It is a shift in perspective.

From desperately moving from one channel to the next (and mastering none), with messages that are ineffective (because they are either about you or they aim to appeal to too many), to already knowing where you will be tomorrow.

It is the way to become master of your own future.

Many call it strategy.

The marketer’s dilemma

Got an interesting newsletter from Peep Laja at Wynter.com this morning, that got me thinking of the marketer’s dilemma.

If a marketer does boring and safe, nobody will object. If they do as it’s always been done. If they use terms like productivity, efficiency, streamlined, best-in-class, seamless. Even when every one at the table has a different understanding and a different experience of what those terms mean, nobody will object. Because who is going to stand up and say “what is productivity?”.

If a marketer does specific and unusual, on the other hand, everyone will panic.

Of course, boring and safe will bring you nowhere, because boring and safe is what 94.97% of companies do. So, the marketer’s dilemma is really between being accepted among their peers in the short term and being well received by the market in the long term.

It is a difficult choice.

Positioning Bernie

If you have been around the internet in the past week, you have certainly seen it.

One of the greatest example of positioning in recent times.

The informal attire of Bernie Sanders to last week’s presidential inaguration, the meme-frenzy that followed, and the way him and his team promptly reacted. All of it has put on display a fantastic positioning exercise.

  1. It has set the product clearly apart from the competition (in this case, other personalities or politicians). Just look at this picture to see what I mean. Or this one. Sanders has built his brand on being against the establishment and close to the average Joe, and spotting him at the inauguration was just a clear, immediate confirmation of exactly that.
  2. It has demonstrated a wonderful knowledge of the target market. Many commentators might have said that he was out of place, that it was even offensive to show up at such a formal event dressed like that. And the answer from Sanders and his team would have probably been: who cares?! Because the point of positioning, at the end of the day, is not to appeal to everybody, but to appeal to your best customer. Wearing mittens hand made from recycled material by a Vermont school teacher and a jacket by a Vermont outerware company sounds pretty on point for a progressive senator from Vermont.
  3. It inspired action. A part from the meme, the story has been shared, liked, commented infinite times on social media in the past few days (you can find a collection of the funniest Bernie posts in this article). And on top of it, Sanders’ team has double down on positioning by creating merchandise and selling it to support Meals on Wheels.

There is nothing better than great marketing, whether it is intentional or not.