Squeezed or integrated

There are two ways to do product marketing.

Reactive product marketing is when product marketing is squeezed between departments. Product marketing managers react to the needs of the other parts of the organization. When product releases a feature, product marketing has to find a way to communicate that feature. When sales targets a new type of customers, product marketing has to come up with a custom presentation. When marketing is running a specific campaign, product marketing has to come up with some content for mid and bottom of the funnel.

Proactive product marketing is when product marketing is integrated across departments. Product marketing managers engage other parts of the organization to coordinate the whole flow of information: from customers to product, moving through marketing, customer success, customer support, sales. And the other way around. In this scenario, when product releases a new feature, how to communicate it is already known, because the feature was actually developed following to research promoted by product marketing. When sales targets a new type of customers, custom presentation are already in place, because the new strategy was recommended by research promoted by product marketing. When marketing runs a specific campaign, product marketing is actively involved in planning what content is needed, as well as who to distribute it to and where.

I understand most product marketing organizations are probably somewhere in the middle. Just always be aware of what type of product marketing you aim to be.

One is execution, the other is the cornerstore of go-to-market.

Which one are you?

Words

When you write copy for a website, a landing page, a brochure, a banner, an email, or any other marketing or sales material, this is a great piece of advice.

Except, you should actually ask that question at word level: what is this word supposed to do?

Words take up precious space on screens, and the ones you are going to pick need to have the potential to change the right people. This is probably the reason why your marketing material is not effective.

Auto reply

Four ways companies can decide to (automatically) answer an application for an open position.

#1

*crickets chirp*

#2

Hi, we have received your application. Best Regards.

#3

Hi *candidate name*,
Thank you for your interest in *company name*! We wanted to let you know we received your application for *open position*, and we are delighted that you would consider joining us. We’ll be in touch again once we have processed your application.

Best Regards.

#4

Hi *candidate name*,

Thank you for your interest in our *open position*!

It’s getting close to saying our goodbyes to 2020 and welcoming a fresh new year! This marks the start of a Holiday season with our team as well, as all our operations quiet down for a couple of weeks – until we’re back on January 4th.

We’d like to take this chance to thank you for your patience with our team taking the time to rest and spend time with our families, and to wish you joyous and love-filled Holidays and a wonderful New Year!

*Animated GIF – Happy Holidays*

See you in 2021! 🥳

Two questions.

  1. As a candidate, for which of the four companies would you feel more excited to go work for?
  2. How soon after being hired will you forget about the importance of such seemingly minor details?

And perhaps a third one. Does it matter?

I believe it does. Even when it is about a simple, automated communication with somebody you might not hear about anymore.

The way you communicate is a choice. And it speaks volume to who you are.

Alignment

Every single company is on a mission to talk about value. Value proposition, value selling, value chain, added value. And (almost) every single company fails to appreciate what value is.

That’s because value is defined not by your management, but by your customers. It is not about increased productivity or improved workforce efficiency, but it’s about what you enable your customers to do day after day (to increase productivity and improve workforce efficiency).

Value is how, what, and why.

It is one of the most difficult lessons to understand and put in practice. It is the only way to find a unique and consistent way to talk about value across people, deparment, and stakeholders. It is the alignment you are missing.

It is worth it.

The greatest illusion

Here is an extract from the lawsuit that is rocking social media, particularly interesting for marketers.

253. For example, as a result of Facebook’s unlawful conduct and harm to competition alleged above, advertisers are harmed by a lack of transparency about Facebook’s reporting metrics, inability to audit Facebook’s reporting metrics, unreliable metrics due to Facebook error, and the prevalence of fake accounts. In addition, they are unable to ensure the same ad is not shown to the same person across media platforms. Without accurate information about performance, advertisers cannot accurately assess the value of their ad spend on Facebook’s properties.

Full text here

Of course, we have known this for a while now, right?

The great illusion that social media has created for marketers is that they can be mastered. And if we are not deeply mad about all this, as professional marketers, then we are complicit. After all, it is easy to be fascinated by views going up, likes spiking, shares sky-rocketing when all that matters is plateauing.

Measure the impact on the business.

The rest is just the greatest illusion ever created.