Helping others is not always easy, but it's always the right thing to do. Of course, "others" does not mean everybody. You have limits, boundaries and restrictions, and being aware of those is very important for your support to be effective. Similarly, "helping" takes different shapes in different situations, and you will find that what … Continue reading About helping
Category: leadership
Shout
What is it that you have that others don't? What can you offer that is unique, difficult to replicate and of value? What do you have to say that we have not heard a thousand times before? If you try to get the attention with something that is in abundance, the only chance you'll have … Continue reading Shout
The perfect excuse
They don't care. It's the perfect excuse, an impenetrable shield when we have something to ship. It's perfect and impenetrable because of course they do not care. Why should they? Why should somebody that is not you care about the job you have to do, the impact you are trying to have in the world, … Continue reading The perfect excuse
The duality of change
Change is natural, and yet we repeatedly fail to accept its nature. We fail when we are the passive recipient of change, as we cling to what was before and find increasingly intricate ways to justify a position we often did not support before realising change was upon us. And we fail when we are … Continue reading The duality of change
DID marketers
Marketers (but to be honest, this is valid for most business people) suffer from a clear case of dissociative identity disorder, what was once called multiple personality disorder. On one hand, they are customers. And as such, they are for the most part frustrated and unsatisfied with companies and their services (and I mean services … Continue reading DID marketers
It’s not you asking
You need to establish a relationship with the people you are serving, and ask them how you are doing often. Of course, this means you might not like what they have to say, your customer satisfaction score might be low, you will have to work harder, and perhaps eventually you will have to change quite … Continue reading It’s not you asking
Delivery
If all you give your employees are tasks, you can certainly expect them to execute them, perhaps even a bit before the deadline and with a little less resources than originally planned, sometimes with some more effort than it would normally require. Expectations, though, should not be extended to the quality of their work (it … Continue reading Delivery
