Author: Fabrizio

About to escalate

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When a situation is about to escalate, be ready to do two things.

First, be ready to have a difficult conversation face to face. You can’t send an email, you can’t text, you can’t use the chat. In certain circumstances, you may still be able to use the phone, but be prepared when possible to meet face to face (or camera to camera in today’s world).

Second, be ready to concede. You will not get out of it if you put your foot down, if you want to win it all, if you are not open to be proven, at least in part, wrong.

But before that, how do you know a situation is about to escalate?

You feel it. You understand something is not right when you feel you are getting agitated, when you sense that being right is becoming more important than the outcome, when any minor event gets charged of unrealistic importance. So much so that you have to tell somebody or do something right away.

You have the power to defuse such incredibly dangerous situation, do not get sucked into them.

The reason is you

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At any single point in time, there are hundreds of reasons not to do, not to show up, not to participate, not to express your opinion, not to come up with a new way of doing things, not to listen. Hundreds of reason not to.

It might be the toxic environment, the unpleasant colleague, the bossy manager, the trivial task, the task that is too difficult. It might be your past, the previous experiences, a pattern that often shows up. Sometimes it’s something that was not said, sometimes it’s something that was said in the wrong tone. Or perhaps a gaze, a word, a posture, a silence, a delay. Your fears, your preoccupations, your ambitions. The culture of not to. The pressure of your peers. The reasons everyone keeps giving you.

At any single point in time, there are hundreds of reasons not to.

And only one reason to.

That reason is you.

The first question

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If you have an idea to spread, a change you care to see happening, a product to market, the first question should not be “where is my audience?”.

The first question should be “who is my audience?”.

It is a shift in perspective.

From desperately moving from one channel to the next (and mastering none), with messages that are ineffective (because they are either about you or they aim to appeal to too many), to already knowing where you will be tomorrow.

It is the way to become master of your own future.

Many call it strategy.

The real challenge

Fabrizio1 Comment

Sometimes a genuine laugh and a little openness can make us feel on the right track once again.

And if that works for us, we can be sure it would do miracle for others as well. When you put kindness and honesty out there, the effects compound, and the return transcends your personal boundaries.

We all seek connection in what we do.

Funnily enough, the real challenge is often to be the first offering it.

Persuadable

Fabrizio3 Comments

Being persuadable is about actively open-minded thinking. That is to say, it is not enough to be open to evidence that goes against our own beliefs. One has to seek that out.

Some good ways to practice that.

  • Ask yourself why you think a certain way, how you could be wrong, what alternative explanations might there be.
  • Think in shades of gray rather than in black and white – it is easier to update your beliefs incrementally, it is more difficult to completely change your mind.
  • Prepare to kill your beliefs by decatastrophizing – asking what is the worst thing that could happen? has the power to bring catastrophic outcomes down to earth.
  • Make time to consider other people’s perspective (before a meeting, before a talk, before a difficult conversation).

If you do that consistently, you gain in accuracy (getting closer to “reality”), agility (overcoming the status quo bias and the sunk cost fallacy), and growth (using feedback to improve).

And, contrary to common belief, you will not give up autonomy and self-determination.

Autonomy doesn’t mean reflexively resisting all external influences. That would be impossible, not to mention foolish. It means taking actions that “are both personally valued and well synthesized with the totality of one’s values and beliefs” regardless of who suggests those actions.

Al Pittampalli, Persuadable
Persuadable, by Al Pittampalli - Book Cover
Persuadable, by Al Pittampalli – Book Cover