We must say “I am sorry” and “thank you” as many time as it is needed to strip the expressions of any trace of shame, defeat, capitulation. We must say that often, over and over again.
Even when we are not fully convinced we should.
Even when the other person’s behaviour does not fully justify it.
Even when there are tens of additional things to take into consideration.
It is one of the most effective ways to train the empathy muscle, and start seeing those around us as human beings that live outside of our narratives.
Give it a try.