People is our most important asset

For founders and start-ups managers, here is a list of things that’s beyond what you should expect of your employees.

Being loyal to your cause.

Being as excited about your cause as you are.

Doing extra work without being paid.

Doing basic work without being paid (fairly).

Being self-motivated.

Doing work without recognition.

Doing work that is beyond the job description you’ve hired them for, or the title you have given them.

Putting up with your lack of vision, planning, communication, transparency.

Participating in every after-work activity for team building.

Interpreting uncertainty and change as a free pass for mean managerial behaviour.

Agreeing to the fact that your busyness is more important than their busyness.

Finding answers to questions you don’t even ask.

Carving their way into career development.

Learning by themselves.

Accept that somebody with more experience will come in at some point and start telling them what to do.

If people is really your most important asset, you could start by having a honest look at this list. Leave your excuses on the side for a moment, and mark the items on which you are failing your employees. Ask how you can do better. And then do it.

Looking inside

When you start looking inside, it’s possible that you won’t like what you find.

It’s a mixture of feelings, thoughts, ideas, memories, plans. Some land close to the picture of ourselves we have created culturally and relationally, some land quite far away. And that’s ok.

Looking inside, though, gives you quite a different perspective on the outside as well. When you begin to appreciate that deep down you are that insane and chaotic mixture, the good and the bad, the expected and the unexpected, the acceptable and the unacceptable, you realize that people around you are just the same. Their intentions are mixed, their feelings are mixed, their thoughts are mixed. They change trajectory within the same breath, they are insecure, scared, unprepared, variegated. Just like you are.

And so, what to do?

Most of us, spend their days fighting this, suppressing and denying what they do not recognize and cannot appreciate. Eventually, they bring the battle outside, because it’s easier to see the fault in others and pursue it relentlessly rather then acknowledging it in each one of us and make peace with it.

Few simply let go. They stop clinging, they stop holding on, they stop wanting to change, themselves and the others, they accept things for what they are, they navigate life to the best of their current possibility, making the most of each situation, realizing that it might not last (and in fact, it probably won’t).

Is this giving up, or is this the only way we have to actually change the world?

Not all the roads

Annie Duke: We have this trade-off. We can kind of feel the pain in the moment, but the pain is going to be better in the long run, if we use it well, because we are going to be better decision makers in the long run, because we are experiencing the pain.

But the pain in the moment is pain. It doesn’t feel good. We have these competing problems: what’s best for me now, in terms of the way that I feel, versus what’s best for future me, in terms of how my life turns out. I think we can agree that the better my decisions, the more likely my life is going to turn out in a way that is good.

Shane Parris: It’s almost like the hindsight of your future-self becoming the foresight of your today-self.

Annie Duke: It’s getting the future version of you to get involved in the decisions of the present version of you.

From The Knowledge Project Podcast, ep. #37

When you make decisions in the moment, continuosly distracted by what is shinier, within reach, effortless, you often avoid negative feelings. And yet, you lose a little bit of who, deep down, you want to become.

What would your future-self say about what your today-self is doing?

Get that clear sooner rather than later, and accept the fact that not all the roads are going to take you where you aim. It will make it easier to accept defeats, say no, and be kind to yourself when some things will inevitably not pan out.

Balancing act

There are two key challenges to the work of leaders. Two extremes you’ll constantly have to struggle balancing.

On one side, you have the difficult task of letting go, delegating, leaving space to others. On the other, you have the need to maintain a level of involvement and commitment, showing you care and you are actively thinking on how to empower others to drive things forward.

It is a common misunderstanding of those promoting hands-off leadership that leaders should be quiet and almost invisible. If that’s the case, the next question they’d have to answer would be: “do you even care?”.

Everything you say you’ll do

There are not many things you are asked to do when you lead other people.

Certainly, making sure your team has the needed support. Financial, political, and technical support. Also, truly listening to and caring for your team members, including helping them find a career trajectory they are comfortable with. Finally, taking difficult decisions when things stall or risk to stall, possibly with the aid of a transparent and candid process everyone in the team understands and trusts.

And then, of course, there’s everything you say you’ll do. This is as important as the three points above, as it sets the tone for the type of relationship you are going to build with your people. If you start not delivering on things you yourself have taken ownership for, even worst if you are not open and don’t explain when that happens, why that happened, then the relationship is going to be weak and feeble. And it will be very difficult to turn that around.

Good thing is, you choose what you promise. Choose mindfully.