How are you?
How do you feel?
How is your family?
What can I help you with?
What would make your daily routine better?
What do you want to tackle this week?
How would you go about this?
Is there anything on the calendar you want to push back/reschedule/cancel?
One cannot fake empathy. But these questions are a good way to practice and get accustomed to worry more about the well being of your team than the next looming deadline.
We are in this together.
Setting rules is necessary in some cases. And it’s also exhausting for both parts.
The one who sets the rule needs to first come up with the rule, then communicate it, then enforce it, punish non compliance and adapt the rule so that it gets to cover new cases and new behaviour.
The one who is subjected to the rule needs to understand it, absorb it, find ways to work within the boundaries set by it, and perhaps at some point fight to have it changed.
There are few things that create a greater divide than rules.
If you truly have to set one, be sure it comes from a place of recognized expertise and authority, it is well communicated and it is open-ended.
And despite the best efforts, be prepared to have the bond of trust broken.
We all have our moments of tranquillity. It’s when our breath is calm, our senses undisturbed, our mind dreamy, our body unshaken. In such moments, nothing bad can happen to us, and all the stories we tell ourselves are leading exactly where we want to go.
Of course, moments of tranquillity are volatile. Just make sure you notice them as they come and go.
We are all facing an unprecedented situation, unrealistic expectations and an (even more than usual) uncertain future.
Let’s be kind with ourselves and each other, because things are very likely to not be ok for a while.
That’s fine, let’s do our best.
People seek reassurance. That’s true also for business buyers. And so, the sense of urgency, threat, panic that transpires from your content is most likely driving them away.
People seek reassurance. That’s true also for employees. And so, the unilateral changes, the top-down priority, the additional stress that are communicated with dry words are most likely driving them away.
It goes without saying.
“Now more than ever …”.
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