Tag: trust

Where you start from

Fabrizio1 Comment

When plans fail, it might be because you have not carefully considered the initial situation.

Leaps happen, but it is much more common to have things develop slowly, thanks to incremental and non-linear progresses.

And so, a great way to start a plan is to take a careful look at where you start from. What resources you have available. What people around you want. What initial wins you can get to start momentum. What it is that you can realistically achieve without changing most of what is going on.

You might know where you want it all to end, but if you start there, that is little more than wishful thinking. Taking little steps is the surest way to achieve success.

Merry Christmas.

Assuming good intentions

FabrizioLeave a comment

Assuming good intentions is truly the only way to build relationships and stay sane.

Some people might act out of malicious intents, trying to manipulate others in order to get ahead. Most though go about their lives in the exact same way as we do. They might have different ideas, points of view, preferences. But they are trying to do their best with the cards they have been dealt.

The alternative is to question everything and doubt everyone.

It is possible, and some choose that. I am not sure though they understand how much energy, attention, resources that is taking from them.

No real thing

FabrizioLeave a comment

For most people, there is no real thing that is going to be better if you are going to work one more day, or check your email on Christmas day, or take a meeting while your family is gathered for dinner.

It’s just your fear of giving away control and of finding out that you are not that important.

Take a break, go on vacation, spend quality time with your family. I promise you, when you will go back, the same problems and challenges will be there waiting for you.

You might just have some more resources to tackle them.

Make it better

FabrizioLeave a comment

Customer communication is an opportunity to establish and strengthen a relationship. Not just a way to deflect a possible inquiry.

You should know (and tell) whether a package has been delivered or not. And if it has, spare the customer the clutter in their inbox.

You could add the link to track the delivery. And spare the customer the trouble to dig into their incoming messages to find it.

You could suggest a direct way to ask a question. And spare the customer the time to go through the website, the help section, the knowledge base articles, and the feedback form.

Good customer communication often goes unnoticed, because it makes the experiences smooth and does not impose additional tasks on the receiver.

It’s not impossible, and can be achieved with some intention.

Living through this

FabrizioLeave a comment

As the holidays get close and the news fill once more with variants and spikes, it is worth reminding that it is ok not to be ok.

It is ok to be anxious, stressed, demotivated. It is ok to not feel like doing anything. It is ok to be languishing and just wanting to give up. It is ok to take days off, to go for a walk in the middle of a busy day, to want to meet others and at the same time dread the moment when that will happen.

All of this is ok, and the moment you are fine with it, you can start expressing how it is. People will feel a little less afar. You will be a little less alone.

We are living through this.

You’ve got this.