Take AI down to earth

A number of things a useful AI could take care of in place of the fallible human.

Understand that tomorrow is a bank holiday and suggest that you turn off an alarm set for weekdays.

Read from a list of favourite sites and actually recommend content from such sites.

Organize the notes you have taken in different articles and suggest connection between them.

Collect the common operations done after a certain meeting (e.g. set up a follow-up, send e-mail with notes, schedule update call) and prepare an automation for you to approve.

Send a notification when it’s time to head out of the office to go to an appointment that is scheduled in your calendar.

Remind that the annual subscription to a service is about to expire.

Break up a single, unique goal (e.g. organize summer holidays) in many different tasks (e.g. book flight, book accomodation, rent car, book train tickets, …) and send notifications when the prices on common booking sites are below the average for the period.

These (and many others) are example of a consumer-centric AI.

Many will tell they are just around the corner. But if you have ever interacted with AI, or even if you have just tried to do some of the above operations with your phone, you know that is probably not true.

It’s about time we take AI in the day-to-day, and for this to happen its promoters will have to forget about their agenda for a while and focus on the consumers pain points.

Who will make this happen?

Three books

Three amazing books about how people make up their minds that can enhance your marketing skills.

Thinking, fast and slow – by Daniel Kahneman.

The righteous mind – by Jonathan Haidt.

Influence – by Robert Cialdini.

If you read any one of these, you’ll have a much better understanding of why talking about features and how brilliant your product is will not help you boost your sales.

Keys and locks

Most people, when starting a relationship, tend to be all about themselves.

Here is what I do, here is what I think, here is where I go, here is what I like.

The hope, in this case, is to have someone on the other side of the table that finds what we have to offer interesting and that is ready to commit to it. It can happen.

The effectiveness of this approach tends to decrease as the relationship develops. And as we are not really talking about amourous relationships (though some basics are similar), even if we attempt to find more people interested and ready to commit, the self-centered tactic is clunky. Seth Godin explains it well when he compares this situation to owning a key and having to go around looking for the lock (or locks) to open.

Alternatively, we could just sit at the table and listen to what the other has to say. Understand their background, what they do, what they think, where they have been, what they like, and where they are headed. See if there’s a match, and if anything of what we’ve heard made us click, go back and continue working to make it work, until next time. In other words, finding the lock and fashion the key (always Godin).

Traditionally, the first is the way of sales and the second is the way of marketing.

I am not sure nowadays the distinction about the two departments should still be relevant (it is in many organisations, unfortunately), but certainly the difference between having the key or the lock first is fundamental when you think about going to market.

It’s the difference between being one of the many and being the only one.

Your choice.

Off the road

If you play on trite stereotypes, and execute poorly, marketing can easily backfire.

When you take it off the road, on the other hand, you can have fun with it and entertain people.

It’s mainly a matter of personality.

The emperor has no clothes

A good portion of traffic on the internet is made up.

Voice search optimization is not as important as we thought it was.

The importance of videos for marketing has been inflated.

In the first three months of 2019, Facebook has removed nearly as many fake accounts as there are real ones (2.2 billion to be precise).

The story of cheap and easy, of “anybody can do it”, of the death of traditional marketing, of of infinite reach and segmentation is cracking on multiple sides.

We have been fed an illusion, an utopia, and we believed it because it was a shortcut.

It’s beyond time to point the finger and wake the masses of marketers up by simply stating the obvious. The emperor has no clothes.