Keys and locks

Most people, when starting a relationship, tend to be all about themselves.

Here is what I do, here is what I think, here is where I go, here is what I like.

The hope, in this case, is to have someone on the other side of the table that finds what we have to offer interesting and that is ready to commit to it. It can happen.

The effectiveness of this approach tends to decrease as the relationship develops. And as we are not really talking about amourous relationships (though some basics are similar), even if we attempt to find more people interested and ready to commit, the self-centered tactic is clunky. Seth Godin explains it well when he compares this situation to owning a key and having to go around looking for the lock (or locks) to open.

Alternatively, we could just sit at the table and listen to what the other has to say. Understand their background, what they do, what they think, where they have been, what they like, and where they are headed. See if there’s a match, and if anything of what we’ve heard made us click, go back and continue working to make it work, until next time. In other words, finding the lock and fashion the key (always Godin).

Traditionally, the first is the way of sales and the second is the way of marketing.

I am not sure nowadays the distinction about the two departments should still be relevant (it is in many organisations, unfortunately), but certainly the difference between having the key or the lock first is fundamental when you think about going to market.

It’s the difference between being one of the many and being the only one.

Your choice.

Off the road

If you play on trite stereotypes, and execute poorly, marketing can easily backfire.

When you take it off the road, on the other hand, you can have fun with it and entertain people.

It’s mainly a matter of personality.

The emperor has no clothes

A good portion of traffic on the internet is made up.

Voice search optimization is not as important as we thought it was.

The importance of videos for marketing has been inflated.

In the first three months of 2019, Facebook has removed nearly as many fake accounts as there are real ones (2.2 billion to be precise).

The story of cheap and easy, of “anybody can do it”, of the death of traditional marketing, of of infinite reach and segmentation is cracking on multiple sides.

We have been fed an illusion, an utopia, and we believed it because it was a shortcut.

It’s beyond time to point the finger and wake the masses of marketers up by simply stating the obvious. The emperor has no clothes.

Only if you kill it

A couple of examples of how to make advertisement in the shape of content, or content in the shape of advertisement.

Anticipated. Personal. Relevant.

Both are from the last episode of the podcast Pivot, with Kara Swisher and Scott Galloway.

First, around minute 19:10, during the break for commercials, Kara interviews Gavin Belson, the fictional CEO of the fictional company Hooli from the HBO series Silicon Valley. The interview is fictitious and funny, perfectly in line both with the tone of the podcast people are listening to and with the irony of the series. A perfect match.

Then, right after the break, at about 22:10, Arielle Duhaime-Ross, host of the podcast Reset (that shares the same producer with Pivot) jumps on the show to ask a thoughtful question to Kara and Scott about sharenting (parents that share the life of their kids on social media), that’s of course the topic of the last episode of her show.

There is a whole lot of space to be creative, original, interesting and entertaining with promoting products and services in today’s content-driven landscape. As marketers, we should just make the effort to understand: the channel and the audience, first of all, and the irreparable damage that gets done when instead we feed commercials wrapped in plastic to an indistinct mass of people, violently interrupting whatever they are doing.

Advertising is dead only if you kill it.

It’s not you asking

You need to establish a relationship with the people you are serving, and ask them how you are doing often.

Of course, this means you might not like what they have to say, your customer satisfaction score might be low, you will have to work harder, and perhaps eventually you will have to change quite a lot of your product or service, or even get out of business.

But it’s not you asking that makes these things true.

Things are what they are, and even when we refrain from finding out – because we don’t want to know we are not liked, or find out our hard work is not hard enough, or realize we won’t get that bonus or promotion -, they will continue on their course with no regard for our preoccupation.

At least, with knowledge, we might be able to adjust just in time.