Tag: entrepreneurship

Approving instructions

FabrizioLeave a comment

When you write instructions, make sure you test them with those they are written for.

It is not enough to get approval from somebody who knows and already understands the process you are describing.

Otherwise, this happens.

We ask you to create your own personal account at *URL*. In case you already have a personal account created for the child from preschool, the same account is used for the registration to school. You may not use the account created for an older sibling but are permitted to add the younger sibling using the key codes below.

From instructions to register your child to school

Mismatch

FabrizioLeave a comment

What’s the impression you leave on those who are moving on?

What will your churned customer say about the service they got?

What will the exiting employee say about your company’s culture?

What will your colleague say as they transition to the new project?

Clearly, a mismatch emerged at some point. And the way you manage that does matter.

Process

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On one side, you have two colleagues, with similar competences, juggling more or less at the same time the following tasks: client booking via phone call, client support via phone call, client data collection and entry, service delivery, invoicing, and payment collection. This is a mess.

On the other side, you have two collegues, with similar competences, alternating on their tasks more or less as follows: one does client booking via phone call, client data collection and entry, invoicing, and payment collection; the other one focuses on service delivery and client support via phone call. This is a process.

We use to think of processes as the main reason for inefficiencies and disengagement, but the right process in the right place can do wonders. And the client is the one benefitting the most.

Build your muscles

FabrizioLeave a comment

Build enough muscles so that you can always be in a position to defuse.

Be the first one to take responsibility and to say I am sorry in every argument, no matter if it’s trivial or crucial. Even when you think you are right, make it so you will own the fact the relationship is cracking.

That’s a sure way to get unstuck.

Opinions are sentiments

Fabrizio1 Comment

People can easily come up with an opinion on almost anything.

And two things are good to keep in mind.

First, opinions are opinions. They are more influenced by sentiment or feeling than reason. They are great ways to get started, but poor ways to get you across the finish line. The sooner you move from opinions to facts, the closer you will be to success.

Second, saying that you don’t have an opinion on a given topic is not a sign of weakness or dumbness. And most of all, it does not prevent you from taking action. Moving from opinions to facts is equally important when the opinions are not yours.