All of that

Product marketing can be many things.

It can be a way to communicate new products and features.

It can be a way to gather insights on markets and customers.

It can be a way to produce material that helps sales selling.

It can be a way to decide what the product is about and how it should be expressed.

It can be a way to strategize how to launch a product or a feature.

It can be a way to create content for marketing campaigns.

Product marketing can be many things. And the best product marketing is all of that at the same time.

Simple

There are two problems with writing in a way that is complex and self-serving.

The first problem is that people will not understand.

The second problem is that people will not raise their hands to tell you they did not understand. You’ll go home thinking everything is clear. And you’ll be left wondering why you are not achieving what you were expecting to achieve.

Keep things simple.

Simple is also what you like to read, after all.

It does

I wish I could say that cutting corners does not work, but it does.

I wish I could say that being mean to others, shouting, and badmouthing them does not work, but it does.

I wish I could say that underpaying employees and pursuing loops to avoid taxes does not work, but it does.

I wish I could say that hiding, pretending to work, faking a smile does not work, but it does.

I wish I could say that being bossy and controlling does not work, but it does.

I wish I could say that dumping trash in the environment, not caring about the community, avoiding regulations does not work, but it does.

I wish I could say that not acknowledging your mistakes does not work, but it does.

The point is, what does “work” mean to you? What is success? Are you happy with the way you carry out your business, your hobby, your profession?

Also, how would you expect others to behave when you are on the receiving end?

The sense of style

We are social. And we are used to communicate through speaking. We talk to those we know, we catch hints on their understanding, we monitor their behaviour, their eyes, their face, their expression. We are asked to clarify when something is not clear, and we can then continue.

With writing, though, everything is more complicated. The reader exists only in our imagination. And to ensure that communication actually happens, we need to take some extra care.

It is not about following a list of rules and directives.

It is about having a good understanding of the make-believe world in which we pretend to communicate.

To achieve such understanding, classic style can be helpful.

The guiding metaphor of classic style is seeing the world. The writer can see something that the reader has not yet noticed, and he orients the reader’s gaze so that she can see it for herself. The purpose of writing is presentation, and its motive is disinterested truth. It succeeds when it aligns language with the truth, the proof of success being clarity and simplicity. The truth can be known, and is not the same as the language that reveals it; prose is a window onto the world. The writer knows the truth before putting it into words; he is not using the occasion of writing to sort out what he thinks. Nor does the writer of classic prose have to argue for the truth; he just needs to present it.

Steven Pinker, The Sense of Style

Classic style makes the reader feel like a genius. The goal is to make it seem as if the writer’s thoughts were fully formed before they were put into words.

Classic style is about:

  • Cutting an argument to its essentials;
  • Narrating it in an orderly sequence;
  • Illustrating it with analogies that are both familiar and accurate.

This is made more difficult by the curse of knowledge, and particularly by chunking – when we put together ideas and concepts so that they are easier to memorize -, and by functional fixity – the more we become familiar with something, the less we think about what it looks like and what it is made of.

As writers, we need to assume that the reader does not know.

We are primates, with a third of our brains dedicated to vision, and large swaths devoted to touch, hearing, motion, and space. For us to go from “I think I understand” to “I understand,” we need to see the sights and feel the motions. Many experiments have shown that readers understand and remember material far better when it is expressed in concrete language that allows them to form visual images.

Steven Pinker, The Sense of Style

There are things we can do to become better writers.

  • Reading is the essence of good writing, and we should take the habit of lingering over good writing when we find it – what makes it so good and memorable?
  • Have somebody, possibly from your audience, read what you wrote.
  • Read what you wrote out loud.
  • Re-read what you wrote after some time has passed.
  • Think in syntax trees to spot errors.
  • Prefer right-branching to left-branching or center embedded construction
    • Right-branching – In Sophocles’ play, Oedipus married his mother.
    • Left-branching – Admitted Olympic skater Nancy Kerrigan attacker Brian Sean Griffith dies.
    • Center-embedded construction – The view that beating a third-rate Serbian military that for the third time in a decade is brutally targeting civilians is hardly worth the effort is not based on a lack of understanding of what is occurring on the ground.
  • Before adding something to a sentence, make sure that what comes first is clear – keeping sentences open for too long puts a strain on the reader. Also, save the heaviest for last (topic, then comment; given, then new).
  • Use similar sentence structures to make it easier for the reader – e.g., avoid changing the subject from one sentence to the other, or going from active to passive voice.
  • Ensure coherence throughout the text by
    • introducing the topic early;
    • stating the point (what you are trying to accomplish) early;
    • using indefinite (e.g., an Englishman) first, then definite (e.g., the Englishman, him, he) to refer to the same;
    • using the same form to refer to the same thing – being mindful of avoiding too much repetition;
    • connecting ideas and thoughts with examples, explanations, sequences, causes, effects.
  • Look things up, as memory is fallible.
  • Have sound arguments, that can easily be verifiable independently by the reader.
  • Don’t confuse an anecdote or personal experience with the state of the world.
  • Be mindful of false dichotomies.
  • Understand that disagreement and criticism are ok, and it is not the role of the writer to prove everybody wrong, or lazy, or stupid, or motivated by the wrong values and principles.
The Sense of Style, by Steven Pinker

Digest

If you lead a team, you typically have 30-minute (minimum) weekly meetings where you do most of the talking and then go around the room.

Why not trying a weekly digest instead?

You send it out once a week.

You share key decisions from management and executive team.

You highlight important messages (from internal communication systems) that are relevant to your team and that might have been missed.

You update on your main focus for the week and praise people’s achievement from the previous week (you should be able to get that from a project management tool).

You add a personal touch, a story from your weekend, something you have learned, a practice you are developing.

Would that be a time saver?