Tag: change

Who are they serving?

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Is your team serving a bigger purpose – the organisation and its values, the customer and their ambitions, the broader community and its needs?

Or is your team serving you?

Some questions to find out.

How often do you get pushback on your ideas?

What happens in meetings when you start talking?

How different do the solutions that get to you look like?

When is the last time you heard about a dissatisfaction?

If you don’t have time to review, are things delivered nonetheless?

Honest answers to these questions have the potential to make a huge difference.

Bans and productivity

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Is the workplace the best place to discuss societal and political issues? No.

Should societal and political discussions be banned from the workplace? Also, no.

The problem with a ban is that it rarely hits where it aims. You might want to curb animated discussions on your internal tools and you end up making your people feel less comfortable expressing themselves.

We do live in challenging times. Most issues are polarized. Most fail to see the greys. Most feel the only possibility is to be fully in or fully out. And if your people want to talk about a delicate issue, your role as a leader is not to direct the conversation towards the appropriate forums, but rather to sit down with them and provide a safe forum for the discussion to happen.

Even if that means a loss in productivity.

Apple

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The fact that Apple goes against Facebook (and others) on privacy matters should not come as a surprise.

Apple is the company of the 1984 commercial. It is the company of Think Different. It is the casual and relaxed guy opposed to the formal and uptight adult of the Get a Mac campaign. It is the solitary teenager who makes us cry in Misunderstood.

Few companies have managed to maintain such a consistent brand over decades.

Apple is the company against the establishment and the common way of thinking.

And now that they are part of the establishment, they still find ways to be consistent with their brand.

They have won already.

Contagious

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When you decide to help someone, it might not go exactly as you anticipated.

They might not get what you wanted to help them achieve.

They might end up worse off.

They might not even use your help and go their own way.

They might take your help and use it with other people.

They might realize your help is not applicable.

They might feel as if they owe you and get stuck.

They might not be grateful.

They might not want help at all.

Yet, just by making the decision to help someone, you have put kindness out there. Kindness is contagious, and it is always worth it.

Give it context

Fabrizio1 Comment

When we make a mistake, that immediately becomes the center of our life. Who we are. What we can achieve. How far we can go.

We should instead put the mistake at the same level of our wins and successes. If we manage to give it context, the mistake will look much less threatening. How many times did we do it right? How often are we proud of our work? How much have we achieved so far? And if we are way down into failure mode, a friend or a partner can help us get out and see.

Mistakes are inevitable, the same way as successes are.