You need sleep.
If you don’t get enough, take it easy. Ask others around you to take it easy. Make sure you build buffer in your day and don’t pretend to get done with what demands continued attention and concentration.
Hopefully, it’s something you can fix with the following good night of sleep.
On one side, you have two colleagues, with similar competences, juggling more or less at the same time the following tasks: client booking via phone call, client support via phone call, client data collection and entry, service delivery, invoicing, and payment collection. This is a mess.
On the other side, you have two collegues, with similar competences, alternating on their tasks more or less as follows: one does client booking via phone call, client data collection and entry, invoicing, and payment collection; the other one focuses on service delivery and client support via phone call. This is a process.
We use to think of processes as the main reason for inefficiencies and disengagement, but the right process in the right place can do wonders. And the client is the one benefitting the most.
Build enough muscles so that you can always be in a position to defuse.
Be the first one to take responsibility and to say I am sorry in every argument, no matter if it’s trivial or crucial. Even when you think you are right, make it so you will own the fact the relationship is cracking.
That’s a sure way to get unstuck.
People can easily come up with an opinion on almost anything.
And two things are good to keep in mind.
First, opinions are opinions. They are more influenced by sentiment or feeling than reason. They are great ways to get started, but poor ways to get you across the finish line. The sooner you move from opinions to facts, the closer you will be to success.
Second, saying that you don’t have an opinion on a given topic is not a sign of weakness or dumbness. And most of all, it does not prevent you from taking action. Moving from opinions to facts is equally important when the opinions are not yours.
Listening truly is the only skill you need.
And if you are in a position of power, you need it twice as much.
You've got this 