Tag: advertising

Metrics that distract

Fabrizio1 Comment

Reading this reminded me of the time I found a job ad for Social Media Manager listing 1,000 (or was it 10,000) friends on Facebook as a requisite to apply.

We are easily mislead by what is not important, and so we believe that doing Marketing on social media is about metrics that are as much visibile as they are insignificant. And of course, managers and executives are then disappointed when they come to this very realization.

Continue focusing on bringing consistent value to your audience where they are, and stay clear of distraction-metrics. Long-term success will be your reward.

Deaf to ads

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Banner blindness is a concept that dates back to 1998. It is a phenomenon according to which when scrolling a web page, we consciously or unconsciously ignore banner like information.

As consumers (and therefore advertisers) shift towards audio consumption, I have the impression we are also developing a sort of advertising deafness. Similar to banner blindness, advertising deafness means that when we are listening to a podcast, music streaming, or even a video, we tune out the promotional messages, as we perceive them as a disturbance.

Considering the serial nature of podcast in particular, and the fact that the audience tends to listen to them regularly, a nice way to overcome advertising deafness would be to take advantage of the potential of this medium. So, instead of running 30 seconds ads, marketers could try to tell episodic stories about their brand, their product, their service, and the way they are impacting the world.

It is lazy and inefficient to use old formats in new media. If you give people something to wait for, something to even long for, they will listen. And your message will have the power it (perhaps) deserves.

Top of mind

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If a blurry beverage cup appears by mistake in the most popular TV series ever, clearly out of place, and everybody thinks it belongs to your brand, you have won the lottery.

Better put, you are reaping the benefits of decades of hard work making the association between take-away (hot) drinks and your brand immediate. Top-of-mind.

Every company, every person can have the same.

What do people think about when they think of you? Or, what kind of things make people think of you? How do you position yourself? It is a long and winding road, one that is built on a foundation of awareness and purpose. But boy, it is worth it.

You can easily be a guy from marketing, or you can work your way to being the guy we call every time we have to write incredibly effective copy. You can quickly become part of the team, or you can make the effort to be the one who spots and (most importantly) solves difficult problems before others even notice them. You are certainly part of our community, or you can go out of your way to go collect the trash that someone has left on the path that many kids walk everyday to daycare.

Branding and positioning is great for companies, and even greater for individuals. The great news is that the circle that acknowledges your traits needs not be greater than your family or your closest friends.

Isolated acting

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Your actions will have a much higher impact if they fit in a story you live every day.

Your feedback will be taken more seriously if it’s part of a more general attempt to genuinely help move the situation forward.

Your survey will get a better response rate if it’s framed in an ongoing effort to better understand and serve.

Your marketing will be more effective if it’s part of a strategy that aims at generating value for the prospect at every step of their journey.

Your message might actually be heard if it’s the bit of a story your audience has been waiting for and cannot do without.

Of course, for all of this to be possible, you need to spend a considerable amount of time tryin to understand the other(s).

The alternative, though, is to share your opinion every time you do not get things your way, to send out a survey without having set the stage for it in the months before, to run campaign after campaign tweaking for conversion, to forge the message with what we have in mind.

It happens every day, almost everywhere. And it drives us crazy when it is done to us.

This is Marketing

Fabrizio4 Comments

What I wrote yesterday about the commoditization of marketing is deeply inspired by the work of Seth Godin.

This year, I have read his most recent book, This is Marketing, and despite having followed his blog for years now, and being familiar with most of his ideas, I felt it was the missing piece in my approach to marketing. A way to translate things that are already profoundly rooted in my practice into easy and plain words that everybody can understand.

You can’t be seen until you learn to see is the subtitle of the book, and that is a common thread througout the pages. The focus on empathy and on the necessity to deeply understand who you are serving is one of Seth’s mantras. There’s a metaphor he uses this time around, that is not only great at describing this approach, but also in differentiating it from the other side of marketing, the commoditized side.

It doesn’t make any sense to make a key and then run around looking for a lock to open. The only productive solution is to find a lock and then fashion a key.

Seth Godin

Marketing is about building a relationship, this should be nothing new to anyone who has read Kotler and his principles. And despite this being one of the oldest precepts of the field, we keep forgetting it, because other ways are more alluring and promise shorcuts to achieve results.

For Seth, it all starts by understanding what is the change you seek to make. Because every marketer is in the business of “making change happen” (and everyone who wants to make a change is a marketer). Then, understanding that changing everyone, seeking the mass, is not only unrealistic, it also sets us for mediocrity and disappointment. The only real possibility is identifying our “smallest viable audience“, the smallest market we (or our company) can survive on. And do our best work and responsibly bringing it to them.

This is Marketing is about a way to do marketing that considers affiliation more important than dominion.

Modern society, urban society, the society of the internet, the arts, and innovation are all built primarily on affiliation, not dominion. This type of status is not “I’m better.” It’s “I’m connected. I’m family.” And in an economy based on connection, not manufacturing, being a trusted member of the family is priceless.

Seth Godin

Affiliation, though, does not happen when you talk about how perfect your features are, or when you bombard people with flashy and catchy ads. It is a slow and long process, one that requires patience and consistency, and one that cannot be measured. And that’s where most marketers fail nowadays: they use the prime tool for affiliation (content marketing) and pretend to dress it for dominion (us, us, US!).

Eventually, if the marketer is successful, they will have served people that will spread the word (“the best reason someone talks about you is because they’re actually talking about themselves”, about their taste, about what is important to them) and that will speak up if they are missing (permission marketing).

This is Marketing is a beautiful read about mindset and change, one that is not for marketers only. Actually, it is for marketers only, but we all are marketers nowadays.

For a long time, during the days when marketing and advertising were the same thing, marketing was reserved for vice presidents with a budget. And now it’s for you.

Seth Godin