What is it that you are good at, and that you genuinely enjoy doing? What type of companies would be interested in that? Career and job seeking are areas in which past commitments do great damage. We get stuck looking at our worth through the lens of boxes everybody got used to look at: education, … Continue reading Skills and opportunities
Past commitments
When you are on the wrong track, the wisest thing to do is to change course. It's complicated, because even if we often know when it is time, we fail to grasp clear reasons why and we fail to act. It's that combination of past commitments and unconscious awareness that things are not working. It's … Continue reading Past commitments
Unrealized potential
Customer service should be a function of marketing. It's an opportunity to establish a personal relationship with the customer, right in the moment when the customer wants to speak to you and is willing to provide information about their experience. Not only. If an organisation is smart enough to mine the information collected from customer … Continue reading Unrealized potential
All the same
Diversity is a tough sell because in the short term it only adds complexity. In a context in which all that matters is what you achieved yesterday and what you are going to be doing tomorrow, adding someone to the team that might have different habits, different thoughts, different ideas, a different language, different ways … Continue reading All the same
You are right
When you are in an argument, understand this: as long as the two sides stand firm in their respective positions, no progress is possible. If you just keep repeating your view, even with different words and from a different perspective, even if in time that view gets substantiated by additional facts and events, even when … Continue reading You are right
A way to hide
For years, I have built a narrative for which everything that happened was done to me. I had the feeling everyone and everything was against my legitimate pursuit of happiness and success, I was constantly complaining about any tiny little difficulty, I would break relationships because in front of my grandiose gestures the counterpart would … Continue reading A way to hide
The way things are done
.. is much more important that what gets done. That is to say, if culture eats strategy for breakfast, tactics are not even on the menu. If still somebody has doubts about this, after all that has happened with Uber and WeWork these past 12 months, here is a statistic that further supports the importance … Continue reading The way things are done
