Unconditional trust

When you treat people as if they are going to cheat or take advantage of you, one of two things is going to happen.

Either they will cheat and take advantage of you – if only because that’s what you will read in their behaviour, no matter what they actually do -, or they will stay clear of you and look for somebody who sees in them more positive potential.

Build a system based on unconditional trust, instead, and take specific and appropriately directed actions the few times trust will be put on the line. You’ll be surprised with how much time you and people around you will save, and how much more inspired and inspiring the whole environment will be.

Personal development

If you want your people to develop, participate in trainings, attend events related to their field, network with peers and exchange ideas, just give them a clear budget (time and money) and some broad rules. Then let them choose how to go about it, approve by default and sponsor sessions to share their learnings with the rest of the team.

If you don’t want that instead, give them a process to follow, some paperwork to do and managerial discretion.

Or even better, tell them their development is not at the top of your agenda.

Frameworks

Frameworks, matrices, canvas are great tools to organize thinking and guide action.

And they should be approached with two things in mind.

First, you need to understand how they work. To do that you often have to read articles and papers from the people who have proposed the tool you want to use, and possibly also from people who have challenged their usefulness.

This is particularly problematic with models that are very well known and frequently quoted in organizations, such as the 5 forces by Porter, or the S.W.O.T. matrix, or the Competing Value Framework by Cameron and Quinn. People use these without actually knowing what the authors had in mind, or without having any reference to get them started, and as a result they are often misused. Even when a colleague suggests they have all the information you might need to get started, challenge them and dig into the original material.

Second, they are simplification of reality. And so they might not fit 100% to the specific case you are trying to apply them to. They might need some adjustments. And that is one more reason why it is important to study them, so that when rules need to be bent, it’s not going to betray the purpose or the essence of the tool.

Slavishly applying a framework, a matrix, a canva to your business, and doing that by only looking at the superficial level, it’s most likely not going to bring about the change you are seeking.

Nice and rude

Both nice and rude are roadblocks to change.

One because it hides a truth, the other because it distracts from it.

Being in the middle is worth the effort.

Not acting on feedback

Never act on every single piece of feedback. And be aware that not acting on feedback is a strong signal you are sending.

What are you going to say when asked about it?

Option number one. “I forgot”. It can certainly happen, and what you are basically saying is that the relationship with the person who delivered the feedback is probably not as important as they thought. Not necessarily a bad signal to send, but one to go about extremely carefully.

Option number two. “I considered it, and did this instead”. It shows reflection and thoughtfulness, nonetheless it will probably not buy you any additional points with the person who delivered the feedback. Make a strong argument and possibly support it with facts. It will at least solidify your reasoning for going a different way.

Option number three. “I don’t care”. The person who delivered the feedback is not your audience, somebody you care about, somebody your work is for. It is actually positive to make this decision every now and then, be extremely mindful about it.

Where did you stand the last time you did not act on feedback received?