Author: Fabrizio

No real thing

FabrizioLeave a comment

For most people, there is no real thing that is going to be better if you are going to work one more day, or check your email on Christmas day, or take a meeting while your family is gathered for dinner.

It’s just your fear of giving away control and of finding out that you are not that important.

Take a break, go on vacation, spend quality time with your family. I promise you, when you will go back, the same problems and challenges will be there waiting for you.

You might just have some more resources to tackle them.

Business card

FabrizioLeave a comment

This viral picture reminded me of a couple of things.

First, that creativity (coming up with ideas) and innovation (the implementation of those same ideas) can be applied to anything, even something as old as business cards.

And second, that creativity and innovation are often a good way to create early stages buzz. Whether that will spread further down the line, though, is a different matter.

Have some

FabrizioLeave a comment

You can’t have it all.

It’s a sentence we often hear and one that is incredibly difficult to live by.

Of course, when you think, act, are as if that were true, the single thing that’s left is to understand what is important. Remove the distractions and the infinite opportunities, get them out of the way.

You can’t have it all means you can still have some. The trick is ensuring the “some” is highly relevant.

Make it better

FabrizioLeave a comment

Customer communication is an opportunity to establish and strengthen a relationship. Not just a way to deflect a possible inquiry.

You should know (and tell) whether a package has been delivered or not. And if it has, spare the customer the clutter in their inbox.

You could add the link to track the delivery. And spare the customer the trouble to dig into their incoming messages to find it.

You could suggest a direct way to ask a question. And spare the customer the time to go through the website, the help section, the knowledge base articles, and the feedback form.

Good customer communication often goes unnoticed, because it makes the experiences smooth and does not impose additional tasks on the receiver.

It’s not impossible, and can be achieved with some intention.

Living through this

FabrizioLeave a comment

As the holidays get close and the news fill once more with variants and spikes, it is worth reminding that it is ok not to be ok.

It is ok to be anxious, stressed, demotivated. It is ok to not feel like doing anything. It is ok to be languishing and just wanting to give up. It is ok to take days off, to go for a walk in the middle of a busy day, to want to meet others and at the same time dread the moment when that will happen.

All of this is ok, and the moment you are fine with it, you can start expressing how it is. People will feel a little less afar. You will be a little less alone.

We are living through this.

You’ve got this.