Tag: team work

Cold

FabrizioLeave a comment

“Hi, this is me from my company. I understand you are using my competitor.”

“Correct. Now is not a good time, could you drop me an email?”

“Sure. I understand you are using my competitor, would you be interested in evaluating my company at renewal.”

“Sorry, it really is not a good time. Could you send an email?”

“Would you be interested in evaluating my company.”

“I keep saying it’s not a good time. Send me an email.”

I understand there’s a script to follow, some boxes to check, a grumpy supervisor. But if this is the job, then sure, AI will take it.

Solutions

FabrizioLeave a comment

For as counterintuitive as it might sound, sometimes – perhaps often times – you don’t need a solution.

You need to listen to yourself and others.

You need to stay in the situation.

You need to allow time to pass.

You need somebody to be in it with you.

If you can accept this kind of immobility, you’ll find that solutions are just a bridge to the following problem.

Out of fear

FabrizioLeave a comment

Every decision you make out of fear is a decision you should not make.

Fear of being cheated.

Fear of being hurt.

Fear of being unsuccessful.

Deal with the fear first, and only then you will be equipped to make a decision.

Targets and resources

FabrizioLeave a comment

You only have finite resources.

And when you miss your targets over and over again, you either change the targets or you change the resources.

It turns out, changing the resources is not as efficient as one might think.

A matter of perspective

FabrizioLeave a comment

Things are easy.

Particularly when we are not involved.

As a customer, it is easy to find ways to improve the service and food at the restaurant you have visited for dinner.

As a peer, it is easy to see the possibilities and potential of a project that your colleague is struggling to pull off.

As a parent, it is easy to imagine how much more wonderful your kids’ life would be if only they could focus on the things they already have.

And of course, when we are involved, things get immediately incredibly complicated.

The ability to walk in others’ shoes is something that can be trained.