The things you can learn to accept.
It’s unbelievable.
You are resilient and you can live every day learning to accept feelings, thoughts, situations that on paper you would never want in your life.
It helps to frame them in a narrative that serves your higher purpose. And it helps to remind yourself of that narrative at challenging times and at good times.
Once you have that, you are simply unstoppable.
What good is it to blame it on others? People who might or might not be still around. People who’ve passed by, who stopped for a while, who’ve been a constant, whom we’ll never talk ever again.
And what good is it to blame it on the circumstances? What has happened, what might have been, what will be tomorrow. The weather, the economics, the politics, and the structural difficulties.
At the end of the day, we are the greatest enemy to our own achievements.
We are in control, just not of the things we tend to blame.
We can decide to wake up and do the work.
We can extend an hand and help a friend.
We can be kind, inspiring, and motivating.
We can say thank you and I am sorry.
We can still talk when nobody listens.
Or we can shut up when we decide it’s enough.
One way or the other, we can.
And we should.
If the information can be shared in a Slack message, calling a meeting to discuss it will not make it more important.
If the product feature can be described in three words, writing four paragraphs to go through the ins-and-outs will not make it easier to sell it.
If the team is performing poorly, trying to shift the focus to a different subject, or goal, or KPI will not help them improve.
Keep things simple.
Anchor your thoughts, feelings, opinions to facts. For as much as it is possible to do so.
If you think that your team is on the right track, anchor that thought to some solid evidence.
If you feel that things could be better, anchor that feeling to some solid evidence.
If you believe that version A is better than version B, anchor that feeling to some solid evidence.
Numbers, money, events, external input. Go there to find confirmation, and go there often and repeatedly.
If you don’t, you live and act in a fictitious world.
Customer service is more than answering customers’ questions and complaints.
A community of users is more than setting up a forum where they can communicate with each other.
Customer focus is more than interviewing your customers on a regular basis.
Customer experience is more than asking customers how likely they are to recommend your brand.
And yet, that’s where most companies stop.
You've got this 