When something important ends, there are two ways to react.
One is to look within. Figure out why it ended, try and build resilience, be in touch with your own feelings and pain, imagine a way forward.
One is to look outside. Look for distractions, focus on someone or something to blame, numb feelings and pain with temporary rewards, move frantically in the moment.
Most often, the two coexist. But you can’t really move forward until you have spent a good deal of time in the first state.
We are human beings. Not because we merely are, but because we aim at figuring out who we are, what we stand for, what our essence and purpose are.
We are human doings. Not because we are productive, but because we aim at pursuing our essence and purpose.
And we are human connectings. Not because we are around others, but because we aim at spreading our essence and purpose, while at the same time being influenced by others essence and purpose.
One thing is not true without the others.
“Press 1 for contracts, invoices, and any other issue” is not a very useful step in the journey of your customer.
“I am experiencing a small technical issue, let me fix that, and I will call you back in five minutes” is a great step in the journey of your customer.
It sounds silly to still be talking about this in 2023, yet so many company fail at the “care” part in customer care.
The things you always notice, the things that rile you up, the things you just can’t stand anymore, the things you’d rather do without, the things your really cannot understand.
Those things are a thing for you.
And others, well others have their own things.
Just move on.
Back in your days, things were certainly different. But I promise you, any judgement you are giving on 30-40-50 years before in your life is probably inaccurate, biased, and positively or negatively exaggerated.
It’s a good base to make a joke, not a good one to make a decision.
You've got this 