Companies talk a whole lot about individuals and they don’t talk enough about systems.

That person is not performing.

That lady is challenging.

That guy is always late.

That colleague never comes to the office.

That hire was a mistake.

And to be honest, if it happens once in a while, those statements might also be true.

But most companies spend too much time in what is not so different than gossiping, when often problems are in the way things are done, the way people are managed, the processes everyone is asked to follow.